{"id":"W2117842718","doi":"10.1177/1094670513481108","title":"The Service Delivery Network (SDN)","year":2013,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":312,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Victoria","funders":"","keywords":"Service provider; Service (business); Service delivery framework; Computer science; Set (abstract data type); Customer Service Assurance; Knowledge management; Process management; Customer advocacy; Service design; Business; Service level objective; Marketing; Service quality","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["scholarly_communication","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.004697653,0.0001256879,0.0001729889,0.000289732,0.0007590838,0.001060888,0.001054765,0.00008242157,0.0004979406],"category_scores_gemma":[0.0001538397,0.00008098467,0.00005828288,0.00369644,0.00003068396,0.002411038,0.0003583421,0.0007579601,0.002614966],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000483702,"about_ca_system_score_gemma":0.000109743,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003151905,"about_ca_topic_score_gemma":0.001031827,"domain_scores_codex":[0.9975579,0.0000681625,0.0005422336,0.0001487878,0.00109545,0.000587417],"domain_scores_gemma":[0.9897414,0.0003555279,0.000392754,0.0003690151,0.009113996,0.00002727251],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.000703832,0.0003361049,0.01886163,0.001737457,0.0004270057,0.00005960964,0.0006835056,0.002148243,0.01445692,0.05047828,0.7820004,0.128107],"study_design_scores_gemma":[0.0008545897,0.00006040086,0.05268136,0.0003231106,0.00004580143,0.00003750385,0.004938541,0.006429702,0.0002018356,0.09397597,0.8401532,0.0002979677],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7262585,0.0008959894,0.000009957416,0.2633631,0.0007651524,0.0002847062,1.950496e-7,0.00002167822,0.008400772],"genre_scores_gemma":[0.8870249,0.0004492805,0.0004218879,0.08455325,0.0267598,0.00003389626,0.00001171018,0.00007776552,0.000667494],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1788099,"threshold_uncertainty_score":0.9999761,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0821001856624181,"score_gpt":0.3131368293962601,"score_spread":0.231036643733842,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}