{"id":"W2118335484","doi":"10.1108/08876040310501241","title":"Services quality dimensions of Internet retailing: an exploratory analysis","year":2003,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":274,"is_retracted":false,"has_abstract":true,"ca_institutions":"Lakehead University","funders":"","keywords":"Credibility; Marketing; Business; Service quality; The Internet; Quality (philosophy); Competence (human resources); Dimension (graph theory); Context (archaeology); Service (business); Source credibility; Realm; Advertising; Psychology; Computer science; World Wide Web","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002200262,0.0002228466,0.0002980707,0.002702447,0.0007549781,0.001675129,0.0002570059,0.0002687146,0.001596124],"category_scores_gemma":[0.006408665,0.0001706987,0.0004384596,0.002907553,0.001175093,0.0009413814,0.001311872,0.0005721023,0.00009420903],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0008372164,"about_ca_system_score_gemma":0.001103001,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001971658,"about_ca_topic_score_gemma":0.002182844,"domain_scores_codex":[0.9984015,0.0008622527,0.0001082969,0.00005760279,0.0004370688,0.0001333847],"domain_scores_gemma":[0.9927483,0.005334967,0.0006534141,0.000192589,0.0008500779,0.0002206978],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002550388,0.0005423023,0.7530063,0.0005186396,0.0001304073,0.0007688988,0.137461,0.0008968316,0.003429758,0.009851201,0.001087529,0.09205209],"study_design_scores_gemma":[0.00002034804,0.0003935265,0.8297263,0.0001608597,0.00006256332,0.0005899487,0.153919,0.004493108,0.001236453,0.003701794,0.005664169,0.00003191919],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9970444,0.00005524642,0.0007324691,0.0001129756,0.000001229941,0.00008675449,0.000148954,0.000004487582,0.001813495],"genre_scores_gemma":[0.9979277,0.00006622256,0.001575525,0.00001694214,0.000002778799,0.0001043703,0.000144527,0.000003688898,0.0001583348],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.002702447,"threshold_uncertainty_score":0.01163626,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02994748470335521,"score_gpt":0.2791627284112077,"score_spread":0.2492152437078524,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}