{"id":"W2122532675","doi":"10.5267/j.msl.2012.03.013","title":"Evaluating bank readiness for CRM implementation","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Computer science; Process management; Business; Operations management; Knowledge management; Economics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005157323,0.0002611893,0.0002342526,0.001295381,0.0004949879,0.001233702,0.0003634742,0.0006458631,0.005525624],"category_scores_gemma":[0.01321433,0.0001366508,0.0004999859,0.0007795982,0.0003173284,0.0008996642,0.0007087549,0.0006855165,0.001459368],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0005365537,"about_ca_system_score_gemma":0.0009322056,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001370265,"about_ca_topic_score_gemma":0.002488883,"domain_scores_codex":[0.9973386,0.001243788,0.0002908093,0.0001059739,0.0006710398,0.0003497651],"domain_scores_gemma":[0.989769,0.003324146,0.002379886,0.0003560645,0.002485848,0.001685153],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0005369948,0.001322305,0.9096614,0.0001562739,0.0001104004,0.0001195228,0.002095144,0.0008375774,0.002419253,0.0005720749,0.002681545,0.07948753],"study_design_scores_gemma":[0.00001337618,0.001658305,0.9896661,0.0000533902,0.00003280228,0.00009333243,0.003679032,0.001139047,0.001351841,0.000143758,0.002143426,0.0000255724],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9899409,0.00008835299,0.0004554715,0.0002379205,0.00001222264,0.0001337062,0.0001497251,0.00004635442,0.008935221],"genre_scores_gemma":[0.9978973,0.00007791348,0.0008773383,0.0000428575,0.000006367763,0.00007074327,0.000223094,0.00000478534,0.0007995321],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.005525624,"threshold_uncertainty_score":0.02727485,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07802987654294101,"score_gpt":0.3726116816429786,"score_spread":0.2945818051000376,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}