{"id":"W2127368815","doi":"10.5539/ibr.v6n6p20","title":"Expectations and Perceptions of Overseas Students towards Service Quality of Higher Education Institutions in Scotland","year":2013,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Perception; Higher education; Service quality; China; Quality (philosophy); Service (business); Psychology; Construct (python library); Medical education; Marketing; Political science; Business; Medicine; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0005202696,0.00008743289,0.0001589538,0.0007934593,0.00009809031,0.0001608233,0.000395449,0.00005941002,0.001461871],"category_scores_gemma":[0.0002202351,0.00008613468,0.00002900259,0.001440725,0.0001432027,0.001307421,0.0003018379,0.0001497025,0.0001127041],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000695268,"about_ca_system_score_gemma":0.0001827519,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.06051235,"about_ca_topic_score_gemma":0.003111335,"domain_scores_codex":[0.9983366,0.00005077382,0.0004149831,0.0002023262,0.0008399597,0.0001554023],"domain_scores_gemma":[0.9965495,0.0000919321,0.0001380263,0.0001831118,0.003019925,0.00001749233],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00005657869,0.001104943,0.922737,0.000601664,0.00004088378,4.805043e-7,0.0006457198,0.00009301599,0.002244633,0.06975434,0.0009705577,0.001750163],"study_design_scores_gemma":[0.0004394221,0.000002667902,0.990036,0.0001243613,0.000005502869,3.755186e-7,0.003053983,0.00009571826,0.00001368412,0.003786678,0.002360462,0.00008115135],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9737659,0.00005977842,0.00002465257,0.005702376,0.000305722,0.0003033952,0.00001362286,0.00001378921,0.01981081],"genre_scores_gemma":[0.99852,0.00001665427,0.00008860474,0.0003223964,0.0002381933,0.0001032005,0.0001011352,0.000008070653,0.0006018042],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.06729897,"threshold_uncertainty_score":0.9994509,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1300899816675648,"score_gpt":0.4523899058362793,"score_spread":0.3222999241687145,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}