{"id":"W2129357896","doi":"","title":"A Time-Driven Activity Cost Approach for the Reduction of Cost of IT Services: A Case Study in the Internet Service Industry","year":2012,"lang":"en","type":"article","venue":"Spectrum Research Repository (Concordia University)","topic":"Information Technology Governance and Strategy","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"Concordia University","funders":"","keywords":"Activity-based costing; Cost reduction; Service (business); Computer science; Unit (ring theory); Unit cost; Incident management; Operations management; Scope (computer science); Operations research; Business; Engineering; Computer security; Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001091917,0.0001073012,0.000172193,0.0004129244,0.0002746944,0.00006402624,0.0006462137,0.0001545962,0.00001325331],"category_scores_gemma":[0.00002356147,0.00007981645,0.00005872116,0.001415395,0.0001964708,0.001335108,0.0002364955,0.0006130736,0.000006483946],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001195484,"about_ca_system_score_gemma":0.00008200612,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.05559107,"about_ca_topic_score_gemma":0.007399659,"domain_scores_codex":[0.9988989,0.0001045535,0.000197499,0.0001564112,0.0003152941,0.0003272971],"domain_scores_gemma":[0.9989322,0.0001337248,0.0002930993,0.0003802701,0.000247049,0.00001370144],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"qualitative","study_design_scores_codex":[0.002452485,0.003564907,0.945323,0.0017708,0.000607064,0.0004229141,0.0181987,0.001499662,0.003441593,0.01570023,0.003712269,0.003306373],"study_design_scores_gemma":[0.004680898,0.0004435342,0.2231636,0.0001638485,0.00032827,0.0004656598,0.6780853,0.06357344,0.005792788,0.0000998046,0.02264971,0.0005531919],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9801027,0.000007939725,0.0001076403,0.0004759146,0.00008205196,0.001552059,0.000004577854,0.00002049892,0.01764668],"genre_scores_gemma":[0.9992136,0.000002684477,0.000005446362,0.00003332775,0.0001879288,0.00002549304,0.000004798808,0.00000750981,0.000519159],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7221594,"threshold_uncertainty_score":0.9506978,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05205289371627579,"score_gpt":0.2818180954510491,"score_spread":0.2297652017347733,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}