{"id":"W2129492808","doi":"10.1002/mar.10012","title":"Understanding complaining responses through consumers' self‐consciousness disposition","year":2002,"lang":"en","type":"article","venue":"Psychology and Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":78,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université du Québec à Montréal; Université de Montréal","funders":"","keywords":"Psychology; Word of mouth; Perception; Intrusion; Social psychology; Consciousness; Service quality; Contrast (vision); Service (business); Quality (philosophy); Event (particle physics); Disposition; Advertising; Marketing; Business","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001356803,0.0001757885,0.0002116246,0.0001550905,0.0007269991,0.000160744,0.0001296619,0.0001235559,0.000617439],"category_scores_gemma":[0.000152478,0.0001809381,0.00004678196,0.0002978207,0.0001449548,0.0006754579,0.00009401595,0.0002208355,0.0001294576],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002144371,"about_ca_system_score_gemma":0.000002744554,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00006818028,"about_ca_topic_score_gemma":0.00007319088,"domain_scores_codex":[0.9987373,0.0001418067,0.0002718782,0.0003797568,0.0001212754,0.0003480289],"domain_scores_gemma":[0.9990597,0.0005244868,0.0001738275,0.0001838506,0.0000418376,0.00001623586],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.003006222,0.0009353477,0.71029,0.002266787,0.0005288087,0.0002638698,0.007853711,0.00001257474,0.001612642,0.1970455,0.04346541,0.03271914],"study_design_scores_gemma":[0.008025833,0.00008609801,0.4769415,0.0009462074,0.000640839,0.0003273292,0.01260053,0.01536909,0.00002031018,0.03261077,0.4499644,0.002467046],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7653275,0.001443266,0.002957066,0.00847108,0.0009979864,0.0002757932,0.000004585403,0.0005166522,0.2200061],"genre_scores_gemma":[0.9912767,0.0001613128,0.0004253973,0.007701998,0.0002727568,0.00001045215,0.000009883048,0.00001969122,0.0001218303],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.406499,"threshold_uncertainty_score":0.7378441,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1230150359193325,"score_gpt":0.3083500909545453,"score_spread":0.1853350550352127,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}