{"id":"W2129708897","doi":"10.5539/ibr.v5n3p107","title":"Investigating Service Quality Initiatives of Pakistani Commercial Banks","year":2012,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":10,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Cronbach's alpha; SERVQUAL; Reliability (semiconductor); Service quality; Empathy; Test (biology); Quality (philosophy); Service (business); Business; Variance (accounting); Sample (material); Simple random sample; Scale (ratio); Marketing; Psychology; Statistics; Operations management; Mathematics; Social psychology; Accounting; Geography; Economics; Medicine; Environmental health","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001526823,0.000135671,0.0001586418,0.0008601397,0.00134149,0.001428441,0.0001802138,0.0003594682,0.001114794],"category_scores_gemma":[0.00377835,0.0001638108,0.0001295648,0.001565567,0.0007957678,0.000737255,0.0006165181,0.0005488599,0.000130037],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001603933,"about_ca_system_score_gemma":0.002298813,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01268066,"about_ca_topic_score_gemma":0.01853041,"domain_scores_codex":[0.9987924,0.0003630483,0.00008125499,0.00008784921,0.0003678841,0.0003075746],"domain_scores_gemma":[0.9950322,0.001033353,0.002059438,0.00007856531,0.001098108,0.0006983118],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001205536,0.0002870684,0.9141911,0.0001741805,0.00002670131,0.0006278803,0.04476632,0.0002314129,0.001353857,0.0006689699,0.0007720511,0.03678007],"study_design_scores_gemma":[0.000005531337,0.0003927326,0.9076449,0.00006279652,0.00001477318,0.0003511921,0.08801869,0.0002853342,0.0004132497,0.00009731312,0.002697677,0.00001588717],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9988745,0.00006700595,0.00004081132,0.0001837949,0.000002048761,0.000007831955,0.00001574383,8.451028e-7,0.0008074355],"genre_scores_gemma":[0.9995683,0.0001406861,0.00007037053,0.00004861407,0.000002882713,0.000004646085,0.00001577016,3.142899e-7,0.0001485229],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01268066,"threshold_uncertainty_score":0.02521366,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2113170929272782,"score_gpt":0.4358096948353601,"score_spread":0.2244926019080819,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}