{"id":"W2134469227","doi":"10.5539/ibr.v3n3p171","title":"MEASURING THE CUSTOMER PERCEIVED SERVICE QUALITY FOR LIFE INSURANCE SERVICES: AN EMPIRICAL INVESTIGATION","year":2010,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":68,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Customer retention; Marketing; Customer satisfaction; Competence (human resources); Competitive advantage; Customer Service Assurance; Loyalty business model; Loyalty; Analytic hierarchy process; Empirical research; Customer advocacy; Service (business); Process management; Economics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006498547,0.0001971375,0.0003004697,0.001312439,0.0006969357,0.001192384,0.0005431522,0.0006018047,0.002347117],"category_scores_gemma":[0.0143988,0.0002081298,0.0004498456,0.001912395,0.000925038,0.001187775,0.0007749087,0.001176324,0.000331933],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001173492,"about_ca_system_score_gemma":0.001509789,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006178325,"about_ca_topic_score_gemma":0.005452754,"domain_scores_codex":[0.9966428,0.001422954,0.0002172699,0.0001594072,0.001142452,0.0004150102],"domain_scores_gemma":[0.98129,0.01226978,0.002411221,0.0004001918,0.00254267,0.00108615],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001476111,0.001067629,0.9714193,0.0001170742,0.00005062445,0.0002010746,0.00720562,0.0002382151,0.0003971059,0.000742069,0.0003188008,0.01809479],"study_design_scores_gemma":[0.00001808027,0.001161081,0.9722232,0.00008665787,0.00006905846,0.0004003379,0.01993708,0.004279111,0.0005865439,0.0002147955,0.001000752,0.00002315791],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9991574,0.00004315713,0.0001648968,0.00005235846,0.000001719699,0.00002363035,0.0000311423,8.694175e-7,0.0005247731],"genre_scores_gemma":[0.9994966,0.00005699735,0.0002361668,0.00002127062,0.00000267177,0.00002025365,0.00005139861,7.588576e-7,0.0001139947],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.006498547,"threshold_uncertainty_score":0.03436798,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2006350326865835,"score_gpt":0.4082846005649604,"score_spread":0.2076495678783769,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}