{"id":"W2134469227","doi":"10.5539/ibr.v3n3p171","title":"MEASURING THE CUSTOMER PERCEIVED SERVICE QUALITY FOR LIFE INSURANCE SERVICES: AN EMPIRICAL INVESTIGATION","year":2010,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":68,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Customer retention; Marketing; Customer satisfaction; Competence (human resources); Competitive advantage; Customer Service Assurance; Loyalty business model; Loyalty; Analytic hierarchy process; Empirical research; Customer advocacy; Service (business); Process management; Economics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["scholarly_communication"],"consensus_categories":[],"category_scores_codex":[0.004225798,0.0002118993,0.0002126771,0.0004149756,0.0007839953,0.001099658,0.001636759,0.0001684275,0.0003894255],"category_scores_gemma":[0.001087544,0.0001644475,0.00007725635,0.001603711,0.0001949153,0.002470478,0.0003966929,0.0007325994,0.0006531496],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005483394,"about_ca_system_score_gemma":0.0001891155,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01236724,"about_ca_topic_score_gemma":0.0142459,"domain_scores_codex":[0.9968399,0.0001260056,0.0005062502,0.0005355284,0.00151807,0.0004742039],"domain_scores_gemma":[0.9924511,0.0004834683,0.0002038195,0.0005798041,0.006218226,0.00006354362],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0008595507,0.0005651963,0.9345743,0.00211952,0.0001479603,0.000004829852,0.002793435,0.0007146354,0.03442869,0.01700209,0.002679512,0.004110285],"study_design_scores_gemma":[0.0006107516,0.000003583738,0.9041561,0.00005583823,0.000009652335,0.000001864961,0.0009771578,0.00639095,0.0000608296,0.003767166,0.08374353,0.0002225595],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9531783,0.00001350299,0.0001030291,0.0409097,0.001181786,0.0005430648,0.00002759573,0.000127196,0.003915769],"genre_scores_gemma":[0.9827598,0.00000499494,0.0001860667,0.01237567,0.003948337,0.0002229683,0.0002743715,0.00004110983,0.0001866783],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.08106402,"threshold_uncertainty_score":0.9999373,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2006350326865835,"score_gpt":0.4082846005649604,"score_spread":0.2076495678783769,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}