{"id":"W2139783857","doi":"10.1177/109467050032005","title":"Word-of-Mouth Processes within a Services Purchase Decision Context","year":2000,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":1319,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of New Brunswick; Wilfrid Laurier University","funders":"","keywords":"Communication source; Word of mouth; Interpersonal communication; Interpersonal influence; Context (archaeology); Service (business); Business; Marketing; Psychology; Advertising; Social psychology; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07240190047505907,"score_gpt":0.419309227069422,"score_spread":0.3469073265943629,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}