{"id":"W2143097016","doi":"10.5539/ibr.v3n2p131","title":"Delivering Customer Value Based on Service Process: The Example of Tesco.com","year":2010,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"National Science Foundation","keywords":"Business; Customer retention; Customer advocacy; Marketing; Customer to customer; Service (business); Customer value; Purchasing; Customer intelligence; Value (mathematics); Process (computing); Product (mathematics); Customer profitability; Service quality; Computer science; Economics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0003373879,0.0002641615,0.0001161766,0.001076803,0.001924044,0.003363149,0.0002625057,0.001124873,0.009558072],"category_scores_gemma":[0.0009458115,0.00006700874,0.0002125555,0.002053987,0.00141739,0.002385518,0.00098887,0.0007457518,0.001363988],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001578153,"about_ca_system_score_gemma":0.001017833,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007258034,"about_ca_topic_score_gemma":0.01215145,"domain_scores_codex":[0.999637,0.0001467861,0.000009462814,0.00002454771,0.0001147043,0.00006752292],"domain_scores_gemma":[0.999338,0.0002585769,0.00004894064,0.00004625297,0.0002035568,0.0001046209],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.0006570097,0.0004114517,0.02198831,0.0007025625,0.00002749295,0.007222518,0.02426685,0.001975938,0.007068499,0.5500944,0.04883697,0.336748],"study_design_scores_gemma":[0.00007281612,0.0006609413,0.04119104,0.0007285145,0.00008934738,0.01007221,0.05202412,0.02241125,0.009542125,0.0954026,0.7676665,0.0001385017],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.2334088,0.002703817,0.01228844,0.008717945,0.000304545,0.00009852687,0.000236468,0.0002967903,0.7419447],"genre_scores_gemma":[0.9432923,0.001776705,0.00673505,0.0009479848,0.0001026634,0.00003738619,0.000111627,0.0001009164,0.04689534],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.009558072,"threshold_uncertainty_score":0.03197497,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07810553526679724,"score_gpt":0.3534241868555864,"score_spread":0.2753186515887892,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}