{"id":"W2143097016","doi":"10.5539/ibr.v3n2p131","title":"Delivering Customer Value Based on Service Process: The Example of Tesco.com","year":2010,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"National Science Foundation","keywords":"Business; Customer retention; Customer advocacy; Marketing; Customer to customer; Service (business); Customer value; Purchasing; Customer intelligence; Value (mathematics); Process (computing); Product (mathematics); Customer profitability; Service quality; Computer science; Economics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.001785401,0.0001497433,0.0001492244,0.0005685089,0.0002886931,0.0003146948,0.00129098,0.00008596192,0.001317672],"category_scores_gemma":[0.0005780741,0.000111053,0.0000535483,0.001904798,0.0001442581,0.0006807663,0.00030615,0.0006196576,0.0007474953],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002984722,"about_ca_system_score_gemma":0.0001108721,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.02893071,"about_ca_topic_score_gemma":0.001888228,"domain_scores_codex":[0.997507,0.00003599396,0.000302035,0.0003275044,0.001500135,0.0003273021],"domain_scores_gemma":[0.9953982,0.0004366921,0.000141543,0.0004589844,0.003546862,0.00001775166],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.00339826,0.005330587,0.3278878,0.007651291,0.0005288122,0.0001177976,0.002290375,0.09357495,0.06763963,0.4351215,0.01524507,0.04121388],"study_design_scores_gemma":[0.001501829,0.00001634049,0.4281709,0.0003707114,0.0000312386,0.000004633876,0.0004204909,0.1657814,0.001710026,0.004995539,0.3965171,0.0004798177],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9259945,0.000009903446,0.0002446147,0.02187782,0.0008799208,0.0003447054,0.00001121621,0.00007269756,0.05056461],"genre_scores_gemma":[0.9954242,0.000002257358,0.00006043903,0.003144268,0.001059314,0.00005844333,0.00005144649,0.00002817339,0.0001715288],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.430126,"threshold_uncertainty_score":0.9995953,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07810553526679724,"score_gpt":0.3534241868555864,"score_spread":0.2753186515887892,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}