{"id":"W2143177639","doi":"10.1177/0047287503258839","title":"The Measurement of Service Quality in the Tour Operating Sector: A Methodological Comparison","year":2004,"lang":"en","type":"article","venue":"Journal of Travel Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":218,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Calgary","funders":"","keywords":"SERVQUAL; Service quality; Tourism; Marketing; Quality (philosophy); Service (business); Confusion; Measure (data warehouse); Variety (cybernetics); Tertiary sector of the economy; Customer satisfaction; Business; Psychology; Computer science; Statistics; Mathematics; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaresearch"],"consensus_categories":[],"category_scores_codex":[0.06059929,0.0001066172,0.0003531079,0.0002073386,0.0003779683,0.0002984232,0.00105534,0.00007155051,0.00004640265],"category_scores_gemma":[0.002221029,0.00005404692,0.0001252006,0.001089785,0.00009464794,0.0003388979,0.0001504104,0.001083847,0.00001496646],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00011707,"about_ca_system_score_gemma":0.0001785776,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0051138,"about_ca_topic_score_gemma":0.007986364,"domain_scores_codex":[0.995204,0.0009135773,0.00100306,0.0001347126,0.002366681,0.0003779132],"domain_scores_gemma":[0.9961897,0.001276079,0.0004577856,0.000274456,0.001781993,0.00001997396],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.008235826,0.009580676,0.1559376,0.007435947,0.001114437,0.0003164397,0.06676278,0.03331404,0.1253071,0.5019547,0.01454186,0.07549856],"study_design_scores_gemma":[0.003396471,0.0002354501,0.8549466,0.0005548383,0.00005752662,0.00002244887,0.09591833,0.001581634,0.00211511,0.02992891,0.0109586,0.0002841362],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9682569,0.0004936554,0.0005464776,0.02585794,0.0001591464,0.000279105,7.667075e-7,0.000004522244,0.004401476],"genre_scores_gemma":[0.997712,0.00001701764,0.0004587468,0.001246242,0.0005458033,0.000005757173,4.758637e-7,0.000007350655,0.000006595792],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.6990089,"threshold_uncertainty_score":0.9673107,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.5782154672341256,"score_gpt":0.4852513377771207,"score_spread":0.09296412945700494,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}