{"id":"W2144460160","doi":"10.5539/ibr.v6n11p29","title":"Customer Relationship Management Scale for the Business-to-Consumer Market: Exploratory and Confirmatory Validation and Models Comparison","year":2013,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":41,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"Conselho Nacional de Desenvolvimento Científico e Tecnológico","keywords":"Confirmatory factor analysis; Marketing; Scale (ratio); Customer relationship management; Reliability (semiconductor); Business; Order (exchange); Exploratory factor analysis; Structural equation modeling; Computer science; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01005829,0.0005867447,0.0006849398,0.001586797,0.0006628345,0.0008077067,0.001041648,0.0004752281,0.002628136],"category_scores_gemma":[0.01484761,0.0002941029,0.001330369,0.00163004,0.000464576,0.0009124863,0.001058421,0.001185012,0.0005576953],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0007095446,"about_ca_system_score_gemma":0.002033522,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003728366,"about_ca_topic_score_gemma":0.004980448,"domain_scores_codex":[0.9947721,0.003161121,0.0003438853,0.0002887095,0.001289315,0.0001448793],"domain_scores_gemma":[0.9880688,0.007079533,0.0007809117,0.000626833,0.003204233,0.0002396689],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001739036,0.002947794,0.574042,0.0006797506,0.0007084659,0.0002744642,0.00978874,0.004806912,0.006038843,0.007096683,0.005051791,0.3868255],"study_design_scores_gemma":[0.000442766,0.003177591,0.9053703,0.0004139309,0.0005389865,0.0005658795,0.006630216,0.06115177,0.004715899,0.003884072,0.01301936,0.00008921347],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9754261,0.0003650966,0.01493677,0.000205315,0.00004917522,0.001386759,0.0006411606,0.00008229278,0.006907334],"genre_scores_gemma":[0.9690875,0.0002710116,0.025942,0.00006201644,0.0000167458,0.00200013,0.001182116,0.00003486719,0.001403555],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01005829,"threshold_uncertainty_score":0.05319399,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1304650835987028,"score_gpt":0.35671281051228,"score_spread":0.2262477269135772,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}