{"id":"W2144979199","doi":"10.1287/opre.1110.0976","title":"“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk","year":2011,"lang":"en","type":"article","venue":"Operations Research","topic":"Advanced Queuing Theory Analysis","field":"Business, Management and Accounting","cited_by":179,"is_retracted":false,"has_abstract":true,"ca_institutions":"Kellogg's (Canada)","funders":"","keywords":"Vagueness; Computer science; Service (business); Queueing theory; Robustness (evolution); Business; Service provider; Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0004102876,0.0001524831,0.0001537164,0.0006215298,0.001125047,0.0004087973,0.0002123685,0.00003652468,0.0008752739],"category_scores_gemma":[0.00008588751,0.0001085317,0.00002240244,0.001313212,0.0003300164,0.002352337,0.000130044,0.0002488753,0.0001162502],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003515074,"about_ca_system_score_gemma":0.00004328086,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.000660506,"about_ca_topic_score_gemma":0.0022481,"domain_scores_codex":[0.9986441,0.00004949959,0.0001595956,0.0003868624,0.000406265,0.0003537497],"domain_scores_gemma":[0.9990216,0.00005260773,0.00003258904,0.0003593015,0.0005029035,0.00003092967],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.0009664192,0.001157068,0.01011029,0.0005418679,0.0008211732,0.0004206595,0.01586275,0.01763331,0.004225737,0.9365307,0.002357305,0.009372691],"study_design_scores_gemma":[0.01388098,0.001165539,0.009926322,0.002283777,0.002049001,0.0002682133,0.2136162,0.3424097,0.01665618,0.07063027,0.3200121,0.007101691],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7990845,0.0003141899,0.01085566,0.007292489,0.00004996492,0.001596206,0.000009098065,0.000299713,0.1804982],"genre_scores_gemma":[0.9877855,0.00002551044,0.004694038,0.0001180981,0.000163021,0.0002732496,0.00003180597,0.00003962632,0.006869202],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.8659005,"threshold_uncertainty_score":0.9583635,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05113570447700014,"score_gpt":0.3067104258066192,"score_spread":0.255574721329619,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}