{"id":"W2146289756","doi":"10.1177/03079450094225","title":"Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors","year":2001,"lang":"en","type":"article","venue":"Journal of the Academy of Marketing Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":523,"is_retracted":false,"has_abstract":false,"ca_institutions":"","funders":"","keywords":"Quarter (Canadian coin); Marketing; Business; The Internet; Exploratory research; Service (business); Customer satisfaction; Psychology; Advertising; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03693368568021584,"score_gpt":0.3023098569119365,"score_spread":0.2653761712317206,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}