{"id":"W2148761941","doi":"10.1109/ccece.2005.1557332","title":"Call center performance evaluation","year":2006,"lang":"en","type":"article","venue":"","topic":"Advanced Queuing Theory Analysis","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"ca_institutions":"Carleton University","funders":"","keywords":"Scalability; Flexibility (engineering); Computer science; Fraction (chemistry); Center (category theory); Simulation; Scale (ratio); Operating system","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0003556363,0.0000718442,0.00006724247,0.0001029355,0.00009094932,0.00006676823,0.00008685716,0.00001978662,0.001133284],"category_scores_gemma":[0.00002587732,0.00006104252,0.00003780058,0.000227982,0.00001695379,0.0008579688,0.00003962267,0.00003714888,0.0009385042],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0000255961,"about_ca_system_score_gemma":0.000003411595,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001354003,"about_ca_topic_score_gemma":0.00009710997,"domain_scores_codex":[0.9994087,0.000005287523,0.0001242037,0.0001344371,0.0001972277,0.0001301898],"domain_scores_gemma":[0.9996525,0.000008798806,0.0000681163,0.0001406935,0.0001276202,0.000002247916],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.0001192804,0.0004495831,0.3174289,0.0001502779,0.00007755899,0.000006352464,0.00002162409,0.1269543,0.002398105,0.3568967,0.05476629,0.140731],"study_design_scores_gemma":[0.000891916,0.000004142913,0.04218261,0.00002329321,0.0001376469,0.000001038851,0.00002967498,0.7697706,0.0003915244,0.0280705,0.1581427,0.0003543208],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.677379,0.00001229509,0.002028222,0.0002540814,0.00009731187,0.00008690573,1.72767e-7,0.000121209,0.3200208],"genre_scores_gemma":[0.9949495,6.674271e-7,0.0002400653,0.000800181,0.0006460258,0.000009590146,0.00003931083,0.000009432703,0.003305295],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.6428163,"threshold_uncertainty_score":0.9998394,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01314335325094721,"score_gpt":0.2353909885757984,"score_spread":0.2222476353248512,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}