{"id":"W2149241519","doi":"10.1111/drev.10279","title":"Service Multipliers, Service Visibility","year":2014,"lang":"en","type":"article","venue":"Design Management Review","topic":"Web and Library Services","field":"Computer Science","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"Public Works and Government Services Canada","funders":"","keywords":"Service provider; Business; Service (business); Service design; Visibility; Service product management; Marketing; Service level objective; Service guarantee; Product (mathematics); Internet privacy; Advertising; Computer science; Geography","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.008495307,0.0008107082,0.0007933975,0.004045933,0.001765551,0.009019746,0.0013701,0.003676087,0.02062553],"category_scores_gemma":[0.02879097,0.0004527934,0.0006312931,0.004357551,0.008783446,0.01718726,0.005574824,0.004006984,0.002843506],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.007653283,"about_ca_system_score_gemma":0.008136168,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004095003,"about_ca_topic_score_gemma":0.003121551,"domain_scores_codex":[0.9895034,0.004442326,0.0006395586,0.0009478403,0.00364653,0.0008203305],"domain_scores_gemma":[0.9863561,0.007424213,0.001835003,0.0008126704,0.002524043,0.001047886],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00007306133,0.00006452045,0.0009031503,0.002475494,0.00005011768,0.0001100714,0.0008554992,0.0004753342,0.0003103373,0.7774507,0.04184276,0.1753889],"study_design_scores_gemma":[0.00004295004,0.0001229083,0.001497088,0.00284498,0.00006705078,0.0006632915,0.001348941,0.0003242669,0.0003855718,0.3400149,0.6526624,0.00002562471],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"review","genre_gemma":"empirical","genre_scores_codex":[0.01504765,0.4791895,0.02238053,0.08735677,0.004154184,0.0002941831,0.0003896049,0.0001724553,0.3910151],"genre_scores_gemma":[0.5319763,0.3750095,0.01219983,0.02555591,0.005666869,0.0005812906,0.0003745457,0.0001669324,0.04846885],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.02062553,"threshold_uncertainty_score":0.06899929,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02590905871987417,"score_gpt":0.2411646564538379,"score_spread":0.2152555977339637,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}