{"id":"W2149241519","doi":"10.1111/drev.10279","title":"Service Multipliers, Service Visibility","year":2014,"lang":"en","type":"article","venue":"Design Management Review","topic":"Web and Library Services","field":"Computer Science","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"Public Works and Government Services Canada","funders":"","keywords":"Service provider; Business; Service (business); Service design; Visibility; Service product management; Marketing; Service level objective; Service guarantee; Product (mathematics); Internet privacy; Advertising; Computer science; Geography","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.00148827,0.0002512527,0.0003554502,0.00007099866,0.0001241949,0.000189375,0.002290514,0.00003982437,0.0001251375],"category_scores_gemma":[0.00001285653,0.0002124722,0.00008385384,0.001327768,0.000009018994,0.00104305,0.0007440083,0.0001015231,0.001502201],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000020717,"about_ca_system_score_gemma":0.00001552847,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00004525609,"about_ca_topic_score_gemma":0.00001383281,"domain_scores_codex":[0.9977387,0.0004574753,0.0003981814,0.0006905067,0.0003600727,0.0003550369],"domain_scores_gemma":[0.9978471,0.0001170928,0.0001549838,0.00165487,0.00008805567,0.0001379144],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0000121634,0.0002565113,0.0003114462,0.03617658,0.0001716104,0.00002896113,0.0003019891,0.0003443793,0.00004910535,0.174395,0.06096369,0.7269886],"study_design_scores_gemma":[0.0003850359,0.00004856373,0.00294955,0.001974841,0.00008093372,0.000004031371,0.00001367437,0.06657079,0.00005426129,0.005241278,0.9222065,0.0004705943],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"methods","genre_scores_codex":[0.00009395237,0.01704711,0.9312775,0.02289104,0.0002805382,0.001670513,9.588138e-7,0.0006180003,0.02612042],"genre_scores_gemma":[0.01449037,0.0318818,0.5871519,0.3645621,0.0002250817,0.0003433492,0.00003621428,0.00005952959,0.001249621],"genre_candidate":"methods","genre_consensus":"methods","teacher_disagreement_score":0.8612428,"threshold_uncertainty_score":0.9992753,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02590905871987417,"score_gpt":0.2411646564538379,"score_spread":0.2152555977339637,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}