{"id":"W2150238205","doi":"10.1509/jimk.12.3.58.38100","title":"Service Quality Perceptions and Customer Satisfaction: Evaluating the Role of Culture","year":2004,"lang":"en","type":"article","venue":"Journal of International Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":282,"is_retracted":false,"has_abstract":true,"ca_institutions":"Brock University; Royal Bank of Canada","funders":"","keywords":"Service quality; Customer satisfaction; Metric (unit); Psychology; Perception; Service (business); Marketing; Quality (philosophy); Social psychology; Applied psychology; Business","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003211811,0.00009729258,0.0001574537,0.0001327788,0.0001768265,0.0001410771,0.0002351895,0.00004624115,0.0003282187],"category_scores_gemma":[0.0006474167,0.00006854301,0.00009533996,0.000242934,0.00003651767,0.0008352043,0.0001110054,0.0002586581,0.00001835176],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005244324,"about_ca_system_score_gemma":0.00003510477,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00111146,"about_ca_topic_score_gemma":0.0003695119,"domain_scores_codex":[0.9985952,0.00006927927,0.0005799669,0.00009855239,0.0005557429,0.0001013072],"domain_scores_gemma":[0.9977434,0.0001810229,0.0009080232,0.00009133764,0.001063542,0.00001267744],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001114661,0.0002527479,0.842737,0.0005651831,0.0004510554,0.000005649194,0.004127252,0.004427728,0.03584144,0.02623935,0.0006676933,0.08357025],"study_design_scores_gemma":[0.0008923794,0.00001686974,0.9673324,0.000312526,0.00008738856,0.00005504771,0.01708173,0.001154459,0.00004866716,0.004461985,0.008420958,0.0001355686],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9848641,0.0002222726,0.00007079678,0.005313324,0.0003775676,0.00006233758,0.000002645775,0.00001013828,0.009076775],"genre_scores_gemma":[0.9964647,0.0000410607,0.0007928782,0.001479241,0.001172814,0.000001743851,0.000002814207,0.000008256711,0.00003651722],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1245954,"threshold_uncertainty_score":0.3593765,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02683941623741349,"score_gpt":0.3199069964694505,"score_spread":0.2930675802320371,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}