{"id":"W2151230530","doi":"10.5267/j.msl.2012.09.022","title":"A study to measure the impact of customer perception, quality, environment concern and satisfaction on green customer loyalty","year":2012,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Environmental Sustainability in Business","field":"Business, Management and Accounting","cited_by":13,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Loyalty business model; Measure (data warehouse); Business; Loyalty; Perception; Marketing; Quality (philosophy); Customer delight; Service quality; Psychology; Computer science; Service (business); Data mining","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002409117,0.0001931325,0.00026768,0.0009209254,0.0006748935,0.000926294,0.0002394158,0.0005241992,0.002994447],"category_scores_gemma":[0.00615377,0.0001582668,0.0005277145,0.00124604,0.0003671693,0.0009178686,0.0004218175,0.0006742217,0.0003609293],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0004886066,"about_ca_system_score_gemma":0.001439327,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001953952,"about_ca_topic_score_gemma":0.002071028,"domain_scores_codex":[0.9984065,0.0008115612,0.0001246158,0.0001089098,0.0003800328,0.0001684105],"domain_scores_gemma":[0.989468,0.006093313,0.001384201,0.0002601871,0.002012986,0.0007812714],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0004051878,0.003818872,0.9295525,0.0003735842,0.0002168386,0.000225719,0.003058406,0.0003862585,0.0020507,0.00145182,0.001135163,0.05732498],"study_design_scores_gemma":[0.0001087082,0.007647931,0.9731419,0.0001421147,0.0003140507,0.0006622648,0.008325175,0.003572593,0.002360616,0.0005335019,0.003151611,0.00003951165],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9956501,0.0001339588,0.0009942689,0.0002406089,0.00001318083,0.0001264969,0.0001159779,0.000005534414,0.002719964],"genre_scores_gemma":[0.9972453,0.000159118,0.001232926,0.0002023801,0.00001567056,0.0001441972,0.0001711655,0.000001809782,0.0008274157],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.002994447,"threshold_uncertainty_score":0.01274079,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03039486873150047,"score_gpt":0.2884840434736637,"score_spread":0.2580891747421632,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}