{"id":"W2151405035","doi":"10.1108/08876040010340937","title":"Customer satisfaction with services: putting perceived value into the equation","year":2000,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1824,"is_retracted":false,"has_abstract":true,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Service quality; Customer satisfaction; Marketing; Business; Service (business); Customer retention; Customer advocacy; Structural equation modeling; Value (mathematics); Customer delight; Psychology; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002166696,0.0003801528,0.0004143102,0.002023712,0.0002891206,0.001875237,0.0005365834,0.001002077,0.002871356],"category_scores_gemma":[0.01228673,0.0001848455,0.0004962133,0.002547564,0.001166594,0.003062227,0.001210808,0.001362576,0.0003375698],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001035429,"about_ca_system_score_gemma":0.0008826812,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005286567,"about_ca_topic_score_gemma":0.003296609,"domain_scores_codex":[0.9981735,0.0009281058,0.0001005351,0.00009614373,0.0005388565,0.0001627848],"domain_scores_gemma":[0.9938095,0.004327151,0.0007083985,0.0001197754,0.0006886453,0.0003465447],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001595398,0.0004505104,0.7052313,0.0006503264,0.0006409291,0.0004351594,0.004510102,0.01442692,0.00065971,0.107377,0.006177997,0.1592804],"study_design_scores_gemma":[0.0001062143,0.001787156,0.5994011,0.001659048,0.0005804208,0.001137505,0.01375381,0.196874,0.001264747,0.1558098,0.02738495,0.0002412701],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8907669,0.006761413,0.04974823,0.01006491,0.0003533048,0.0002351603,0.0009484278,0.0001368297,0.04098495],"genre_scores_gemma":[0.9954165,0.0008654783,0.002691748,0.0001555481,0.00006385554,0.00004356796,0.0001773197,0.000007023042,0.0005789453],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.005286567,"threshold_uncertainty_score":0.01145875,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01062027427163241,"score_gpt":0.2265317463583121,"score_spread":0.2159114720866797,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}