{"id":"W2151405035","doi":"10.1108/08876040010340937","title":"Customer satisfaction with services: putting perceived value into the equation","year":2000,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1824,"is_retracted":false,"has_abstract":true,"ca_institutions":"Wilfrid Laurier University","funders":"","keywords":"Service quality; Customer satisfaction; Marketing; Business; Service (business); Customer retention; Customer advocacy; Structural equation modeling; Value (mathematics); Customer delight; Psychology; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01062027427163241,"score_gpt":0.2265317463583121,"score_spread":0.2159114720866797,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}