{"id":"W2154994646","doi":"10.4236/ti.2013.43022","title":"A Study of Service Desk Setup in Implementing IT Service Management in Enterprises","year":2013,"lang":"en","type":"article","venue":"Technology and Investment","topic":"Technology Adoption and User Behaviour","field":"Decision Sciences","cited_by":35,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Information Technology Infrastructure Library; Financial management for IT services; Service desk; Incident management; IT portfolio management; IT service management; Capacity management; ITIL security management; Process management; Service (business); Business; Service management; Knowledge management; Computer science; Service design; Service delivery framework; Engineering management; Information technology; Computer security; Engineering; Marketing; Project management; Systems engineering","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.007665464,0.0002330907,0.0002910497,0.001419188,0.003017483,0.004325012,0.0008656065,0.001148722,0.003475698],"category_scores_gemma":[0.0286986,0.0003206906,0.0003919781,0.002835643,0.001721679,0.004330782,0.00181939,0.001788612,0.0005458989],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01158682,"about_ca_system_score_gemma":0.008162998,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01935082,"about_ca_topic_score_gemma":0.01541596,"domain_scores_codex":[0.9888073,0.006442685,0.0005728917,0.0005384854,0.001710905,0.001927682],"domain_scores_gemma":[0.9721211,0.01291072,0.003807329,0.0007553941,0.00525564,0.005149845],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0007236215,0.002858862,0.6201485,0.0005286021,0.00009258028,0.002075074,0.1758684,0.002178242,0.004108237,0.04500146,0.00273082,0.1436855],"study_design_scores_gemma":[0.00005215178,0.001080923,0.6205428,0.000363704,0.00006548314,0.0005181,0.3435085,0.006310483,0.001466376,0.002322944,0.02367628,0.00009245292],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9880102,0.0001422247,0.0007411587,0.0006949298,0.000009714217,0.00005993561,0.0000184062,0.000008549645,0.01031497],"genre_scores_gemma":[0.9983807,0.0001188824,0.000469123,0.00007823841,0.000004028165,0.00002157391,0.00001920977,0.000004880866,0.0009033759],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01935082,"threshold_uncertainty_score":0.0840686,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0912751287930103,"score_gpt":0.3748706503503909,"score_spread":0.2835955215573806,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}