{"id":"W2156679579","doi":"10.1108/08858620910999411","title":"Service quality and satisfaction in business‐to‐business services","year":2009,"lang":"en","type":"article","venue":"Journal of Business and Industrial Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":59,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Victoria","funders":"","keywords":"Service quality; Customer satisfaction; Database transaction; Marketing; Service (business); Business; Quality (philosophy); Structural equation modeling; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.004190926,0.0003163213,0.0006886879,0.0007633357,0.0002343588,0.0006577219,0.0002301025,0.0002489407,0.00006051546],"category_scores_gemma":[0.0009918509,0.0002834609,0.00004486697,0.003522688,0.00003142567,0.002700873,0.0001660716,0.0004275586,0.000006785361],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005154236,"about_ca_system_score_gemma":0.00008570699,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008090732,"about_ca_topic_score_gemma":0.001903463,"domain_scores_codex":[0.9974915,0.0001237842,0.001194711,0.0003327323,0.0004759944,0.0003812894],"domain_scores_gemma":[0.9967893,0.0002187262,0.001082383,0.0001809538,0.001665976,0.00006267114],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.003823457,0.0002510745,0.6970077,0.002118065,0.00005109376,0.00005875042,0.0003339934,0.0009464875,0.002545604,0.0005813587,0.0006736712,0.2916088],"study_design_scores_gemma":[0.002170294,0.00001367367,0.9862391,0.001250045,0.00006535424,0.00003411583,0.0009706139,0.0002975085,0.000003964799,0.0003557744,0.008255194,0.0003443315],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9726597,0.0002555933,0.00005662995,0.02533152,0.0007723005,0.0002290205,0.00000256547,0.00003043665,0.0006622273],"genre_scores_gemma":[0.990972,0.0001647405,0.0002066551,0.006086531,0.002527434,0.000002427508,0.00000682655,0.00002220495,0.00001118326],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.2912644,"threshold_uncertainty_score":0.9999617,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05168830321318026,"score_gpt":0.2763005026870328,"score_spread":0.2246121994738526,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}