{"id":"W2159116209","doi":"10.1177/1094670507301065","title":"Doing a Double Take","year":2007,"lang":"en","type":"article","venue":"Journal of Service Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":21,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Alberta","funders":"","keywords":"Generalizability theory; Benchmarking; Variance (accounting); Facet (psychology); Service quality; Service (business); Quality (philosophy); Computer science; Test (biology); Econometrics; Marketing; Accounting; Business; Psychology; Statistics; Economics; Social psychology; Mathematics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01117942,0.001248694,0.001732498,0.001002006,0.004907184,0.004110855,0.002221536,0.002738003,0.06551764],"category_scores_gemma":[0.02771953,0.0007024529,0.001851033,0.0005253211,0.00334983,0.003776811,0.007506072,0.0047964,0.03566298],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001531361,"about_ca_system_score_gemma":0.004885966,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002507819,"about_ca_topic_score_gemma":0.006523513,"domain_scores_codex":[0.9892398,0.003130942,0.0006302534,0.001994933,0.003603492,0.00140067],"domain_scores_gemma":[0.9779161,0.003979634,0.001755433,0.008867562,0.003651115,0.003830312],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.001427542,0.002859931,0.01250931,0.0007069451,0.0002009131,0.0009286433,0.005878136,0.0003241673,0.01283249,0.02818015,0.1412755,0.7928764],"study_design_scores_gemma":[0.0005685143,0.00437225,0.03434972,0.001136077,0.0002763101,0.004126115,0.02165974,0.001978101,0.01602039,0.09839895,0.8166376,0.0004762032],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.1942628,0.005053565,0.2601128,0.0525107,0.0189718,0.008428044,0.002072608,0.006773315,0.4518144],"genre_scores_gemma":[0.3965802,0.002505872,0.2201432,0.02155329,0.002185569,0.00453306,0.00104588,0.001236161,0.3502167],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.06551764,"threshold_uncertainty_score":0.2191783,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1252255810985402,"score_gpt":0.3889784498925586,"score_spread":0.2637528687940185,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}