{"id":"W2163098887","doi":"10.5539/ijms.v3n1p21","title":"Measuring Commuters’ Perception on Service Quality Using SERVQUAL in Public Transportation","year":2011,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":143,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"King Saud University","keywords":"SERVQUAL; Public transport; Business; Service quality; Context (archaeology); Quality (philosophy); Marketing; Scale (ratio); Service (business); Perception; Population; Globalization; Advertising; Transport engineering; Geography; Environmental health; Medicine; Engineering; Economics; Psychology","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005315384,0.0001468552,0.0002639642,0.0005005088,0.0001074082,0.00010495,0.0004054138,0.00004758463,0.0001013604],"category_scores_gemma":[0.000613468,0.0001357188,0.0001079122,0.0002857512,0.00003187589,0.001288616,0.00005889574,0.0002507857,0.00001574818],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001676529,"about_ca_system_score_gemma":0.0000238313,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001179592,"about_ca_topic_score_gemma":0.00211545,"domain_scores_codex":[0.9980651,0.0001785955,0.0007889501,0.0001450087,0.0006504648,0.0001718428],"domain_scores_gemma":[0.9974627,0.0002601165,0.0007843773,0.00009320444,0.001386823,0.00001272492],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.004142176,0.0008441308,0.9493799,0.0008479228,0.0009296897,0.0001253885,0.01756356,0.0007513904,0.001454937,0.004162661,0.0003295275,0.01946877],"study_design_scores_gemma":[0.0009067359,0.00001242214,0.9809015,0.0006228177,0.00004054011,0.000006650262,0.01518044,0.0005268841,0.0000196481,0.0008008934,0.0008041596,0.0001773175],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9944595,0.00008149024,0.00008870084,0.002441975,0.001021606,0.00006247061,0.000002486574,0.00002177097,0.001819966],"genre_scores_gemma":[0.9963235,0.00004536826,0.000531558,0.0023711,0.0007003871,0.000001997341,0.000005744547,0.00001330333,0.000007088842],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.03152166,"threshold_uncertainty_score":0.553445,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2749609682552466,"score_gpt":0.3457857342844713,"score_spread":0.07082476602922472,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}