{"id":"W2163908695","doi":"10.22146/gamaijb.5519","title":"Investigating the Impacts of Customer Satisfaction on Firm Performance","year":2009,"lang":"en","type":"article","venue":"Gadjah Mada International Journal of Business","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Business; Customer satisfaction; Customer profitability; Customer equity; Profitability index; Stock exchange; Sample (material); Marketing; Customer retention; Customer delight; Equity (law); Industrial organization; Service quality; Finance; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00064918,0.0001406506,0.0002010867,0.0003378965,0.0001045097,0.00016291,0.0004773968,0.00004999399,0.0001476352],"category_scores_gemma":[0.0002491991,0.00009703157,0.00009484612,0.0005120506,0.00005483991,0.001374951,0.00005221595,0.0002441184,0.00005463249],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005831746,"about_ca_system_score_gemma":0.00005784248,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0004398752,"about_ca_topic_score_gemma":0.00006267782,"domain_scores_codex":[0.9983455,0.00001640539,0.0005708485,0.0001023658,0.0008127797,0.0001521039],"domain_scores_gemma":[0.9973392,0.00006775131,0.001035901,0.0001399977,0.001400628,0.00001654529],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001198473,0.0007534391,0.4889669,0.0006363401,0.0005075723,0.00006637294,0.001119168,0.02329675,0.01218834,0.03168854,0.02199703,0.4175811],"study_design_scores_gemma":[0.0006067289,0.00002792266,0.9876956,0.0003600029,0.0000387826,0.00003734975,0.0001514331,0.0009650282,0.0003282481,0.001019982,0.008645495,0.0001234455],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9861854,0.00005579636,0.0001111952,0.008970307,0.001482783,0.00006949439,0.000001932181,0.00001482045,0.003108255],"genre_scores_gemma":[0.9926462,0.00004046532,0.0001086733,0.005349906,0.001801253,8.117465e-7,0.000005774963,0.000009924384,0.00003695281],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4987287,"threshold_uncertainty_score":0.3956833,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02409634597123706,"score_gpt":0.2639364985927029,"score_spread":0.2398401526214659,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}