{"id":"W2163935059","doi":"10.5539/ijms.v2n2p190","title":"Service Poka Yoke","year":2010,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":20,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Service (business); Yoke (aeronautics); Toolbox; Manufacturing engineering; Engineering; Business; Marketing; Mechanical engineering; Simulation","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003217139,0.0001154917,0.0001952052,0.0002506189,0.0001057017,0.0001840886,0.0005583912,0.00003955364,0.0002687371],"category_scores_gemma":[0.002130673,0.00009479414,0.0001062956,0.000181652,0.00004007729,0.0007358894,0.0002580518,0.0003272935,0.0000958751],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002156443,"about_ca_system_score_gemma":0.00002111924,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001229434,"about_ca_topic_score_gemma":0.0006178616,"domain_scores_codex":[0.9987326,0.00002934709,0.0004497737,0.000104779,0.0005455014,0.0001380086],"domain_scores_gemma":[0.9965463,0.0004192654,0.0006046959,0.00009361814,0.002325138,0.00001094136],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"not_applicable","study_design_scores_codex":[0.005481122,0.001174866,0.5052302,0.001697037,0.006456906,0.0008211383,0.00411112,0.0003006096,0.0171003,0.0268786,0.2360784,0.1946697],"study_design_scores_gemma":[0.001655291,0.00001430308,0.2742828,0.0004869598,0.0001729381,0.0001450086,0.007000008,0.0004594417,0.0001394146,0.005002828,0.7102275,0.0004134832],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9627179,0.0003508032,0.00001288574,0.0211457,0.005873782,0.00003624446,0.00000150983,0.0000295691,0.009831607],"genre_scores_gemma":[0.9859203,0.00006665783,0.0004554191,0.007573563,0.005818042,0.000001482042,0.000001964808,0.0000127377,0.0001498554],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.474149,"threshold_uncertainty_score":0.3865593,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03192557464210215,"score_gpt":0.3102925395085684,"score_spread":0.2783669648664662,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}