{"id":"W2163935059","doi":"10.5539/ijms.v2n2p190","title":"Service Poka Yoke","year":2010,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":20,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Service (business); Yoke (aeronautics); Toolbox; Manufacturing engineering; Engineering; Business; Marketing; Mechanical engineering; Simulation","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001837221,0.0007928393,0.0004829289,0.001540708,0.002464494,0.00362439,0.001277961,0.001846864,0.01687017],"category_scores_gemma":[0.00388051,0.0004928001,0.0005587355,0.001023297,0.003189428,0.005289953,0.003391836,0.0021101,0.004345366],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001568616,"about_ca_system_score_gemma":0.002510175,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001386342,"about_ca_topic_score_gemma":0.001815771,"domain_scores_codex":[0.9978809,0.0005446678,0.0001136765,0.0003228432,0.000876081,0.0002617767],"domain_scores_gemma":[0.998261,0.0002986239,0.0001775874,0.0004544138,0.0006525994,0.0001558364],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.0002774207,0.0001749346,0.002420582,0.0007491948,0.00002407674,0.0006232088,0.002937892,0.005634246,0.01184238,0.56222,0.0119131,0.4011831],"study_design_scores_gemma":[0.00008117085,0.0008767322,0.002843349,0.0004750284,0.00006139292,0.00334617,0.00344571,0.04089275,0.02329283,0.1922305,0.7322945,0.0001599033],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.04042557,0.002451359,0.7904766,0.003989193,0.001149912,0.0006742492,0.0000927606,0.002651728,0.1580888],"genre_scores_gemma":[0.6182943,0.002377516,0.2784519,0.001846343,0.0002047559,0.0004413706,0.0001593041,0.0004280302,0.09779646],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01687017,"threshold_uncertainty_score":0.05643636,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03192557464210215,"score_gpt":0.3102925395085684,"score_spread":0.2783669648664662,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}