{"id":"W2166479887","doi":"10.1080/14783360902924242","title":"Continuous improvement of performance measurement by TQM adopters","year":2009,"lang":"en","type":"article","venue":"Total Quality Management & Business Excellence","topic":"Quality and Supply Management","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"ca_institutions":"Brock University; Carleton University","funders":"","keywords":"Total quality management; Excellence; Business; Performance measurement; Quality (philosophy); Early adopter; Operations management; Process management; Performance improvement; Marketing; Quality management; Computer science; Economics; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01536997,0.0001308178,0.0001839416,0.00118989,0.0005107056,0.001818024,0.0005756107,0.000440125,0.002715634],"category_scores_gemma":[0.08002745,0.0001447442,0.0001637636,0.001250347,0.0006742162,0.00110565,0.0008548818,0.000902881,0.0002851779],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001609134,"about_ca_system_score_gemma":0.001835054,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005073062,"about_ca_topic_score_gemma":0.003693378,"domain_scores_codex":[0.9842031,0.00819042,0.0006544444,0.0008964804,0.005292627,0.0007629591],"domain_scores_gemma":[0.8857901,0.05749238,0.02906047,0.005239575,0.01941455,0.003002861],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0003429675,0.0005418283,0.8273033,0.0001320804,0.00005642121,0.00007173997,0.006824887,0.0007628015,0.004345214,0.001757985,0.001220525,0.1566402],"study_design_scores_gemma":[0.0000337303,0.001327651,0.9837695,0.00008569646,0.00002874099,0.000103492,0.004408602,0.003081032,0.002061198,0.0004140649,0.004657866,0.00002827153],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.991593,0.0001997314,0.002624158,0.0005352477,0.00001763676,0.00008587301,0.00006333545,0.00004290165,0.004838208],"genre_scores_gemma":[0.9983948,0.0000486407,0.0009833721,0.00004985628,0.00001435446,0.00002475398,0.00003336347,0.000004008879,0.0004468],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01536997,"threshold_uncertainty_score":0.08128512,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02342172284138308,"score_gpt":0.2266764395335354,"score_spread":0.2032547166921523,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}