{"id":"W2166944788","doi":"10.5539/res.v7n3p149","title":"Complainant Identity: Things to Consider in Obtaining Customers’ Feedback in Public Transportation","year":2015,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Complaint; Plaintiff; Business; Perception; Service (business); Marketing; Identity (music); Public relations; Advertising; Psychology; Law; Political science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0163598,0.0001553089,0.0004437332,0.001074319,0.002794621,0.004676042,0.0008384822,0.001188386,0.001518074],"category_scores_gemma":[0.04166675,0.0002010195,0.0003056035,0.001417482,0.002488306,0.003630758,0.001912302,0.001190783,0.0001803646],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001398347,"about_ca_system_score_gemma":0.003156462,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.009229833,"about_ca_topic_score_gemma":0.01445856,"domain_scores_codex":[0.9759936,0.01696762,0.001130986,0.0004843434,0.004360161,0.001063322],"domain_scores_gemma":[0.9594061,0.02452219,0.007204502,0.001054714,0.006608632,0.001203731],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.0002397858,0.0002870584,0.2068676,0.001495335,0.0001116749,0.002239219,0.5972789,0.0001147841,0.002643338,0.003030076,0.002260088,0.1834322],"study_design_scores_gemma":[0.00001049774,0.000239366,0.2410977,0.001193276,0.00006590127,0.001262354,0.7325785,0.0002206477,0.0009098553,0.00107173,0.02128451,0.00006574171],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9721892,0.005546133,0.002038809,0.008681211,0.00009013781,0.00005948741,0.0000301283,0.00002335172,0.01134148],"genre_scores_gemma":[0.9965366,0.00152938,0.0006456272,0.0007130559,0.00002976784,0.00002073923,0.00001494466,0.000007483295,0.0005022667],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.0163598,"threshold_uncertainty_score":0.0865199,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1521745009150865,"score_gpt":0.3485704794937512,"score_spread":0.1963959785786647,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}