{"id":"W2167216317","doi":"10.5539/ass.v6n10p164","title":"An Empirical Assessment of Service Quality of Cellular Mobile Telephone Operators in Pakistan","year":2010,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Mobile phone; Service quality; Quality (philosophy); Phone; Sample (material); Reliability (semiconductor); Service (business); Computer science; Business; Marketing; Telecommunications","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001305798,0.0001119836,0.0001480503,0.0008359617,0.0006767574,0.00109896,0.0001988166,0.0002216373,0.002988122],"category_scores_gemma":[0.007523352,0.00008737176,0.0001441453,0.001526775,0.0005555686,0.000724832,0.0004543703,0.0004091626,0.0002249127],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00118227,"about_ca_system_score_gemma":0.001429888,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01758721,"about_ca_topic_score_gemma":0.01203152,"domain_scores_codex":[0.9986971,0.0002316921,0.0001313644,0.000102079,0.0006202278,0.0002175871],"domain_scores_gemma":[0.9916378,0.002324783,0.00240618,0.0001750515,0.00272756,0.0007286661],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00003868984,0.00006446219,0.9778245,0.00007562658,0.00001572605,0.0001726831,0.004358336,0.0001706389,0.0003319199,0.0003162641,0.0005643702,0.01606666],"study_design_scores_gemma":[0.000003826574,0.0001445921,0.9747818,0.00007054069,0.00001289974,0.0002226262,0.02143539,0.0008473113,0.0002253164,0.0001193083,0.002124695,0.00001179963],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9975023,0.00008077717,0.0001824511,0.0001580755,0.00000356057,0.00001394611,0.000117103,0.000002492546,0.001939312],"genre_scores_gemma":[0.9996048,0.00006984956,0.00009075639,0.00002138191,0.000002563582,0.00000488432,0.00006041091,5.969703e-7,0.0001446432],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01758721,"threshold_uncertainty_score":0.03496969,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02829253555976776,"score_gpt":0.3843366830022865,"score_spread":0.3560441474425187,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}