{"id":"W2167216317","doi":"10.5539/ass.v6n10p164","title":"An Empirical Assessment of Service Quality of Cellular Mobile Telephone Operators in Pakistan","year":2010,"lang":"en","type":"article","venue":"Asian Social Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":58,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Mobile phone; Service quality; Quality (philosophy); Phone; Sample (material); Reliability (semiconductor); Service (business); Computer science; Business; Marketing; Telecommunications","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002738245,0.000111631,0.0002729513,0.0001750786,0.0002204269,0.0001069159,0.0006956645,0.00008894403,0.0002173302],"category_scores_gemma":[0.00002932896,0.0001077936,0.00005071453,0.002476124,0.000384822,0.00109177,0.0001567973,0.0002297996,0.00001098488],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003571267,"about_ca_system_score_gemma":0.0001912495,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007529281,"about_ca_topic_score_gemma":0.006561559,"domain_scores_codex":[0.9982384,0.00004216756,0.0004822898,0.0003130837,0.0006363429,0.0002877273],"domain_scores_gemma":[0.9990572,0.00002473858,0.0002759289,0.0002880009,0.0003254858,0.00002866698],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"bench_or_experimental","study_design_gemma":"observational","study_design_scores_codex":[0.00002790431,0.001021823,0.4213136,0.0003976007,0.000007098095,0.000003030002,0.005084907,0.000008788804,0.4754952,0.07408405,0.00005283753,0.02250309],"study_design_scores_gemma":[0.0003146441,0.00001488664,0.9866365,0.000009860132,0.000007374916,8.90247e-8,0.008011296,0.0004214468,0.001974438,0.0008531266,0.001581633,0.0001747052],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9668257,0.000003321479,0.00007527861,0.0006154283,0.0002143243,0.0001773758,0.000005247566,0.00002503855,0.03205829],"genre_scores_gemma":[0.9984829,2.641914e-7,0.000299593,0.0009541482,0.0002319844,0.00001031253,0.000007045727,0.000007413649,0.00000627097],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5653228,"threshold_uncertainty_score":0.9990796,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02829253555976776,"score_gpt":0.3843366830022865,"score_spread":0.3560441474425187,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}