{"id":"W2169555345","doi":"10.1108/08876040410536512","title":"Consumer switching behavior in the Asian banking market","year":2004,"lang":"en","type":"article","venue":"Journal of Services Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":137,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Victoria","funders":"","keywords":"Business; Marketing; Service (business); Retail banking; Key (lock); Advertising; Computer security","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.006955753,0.000200009,0.0002975323,0.0003975737,0.000254861,0.0005771501,0.0007874522,0.00008292822,0.0003332687],"category_scores_gemma":[0.0001087725,0.0001457945,0.000159638,0.0006759796,0.0000200427,0.001773229,0.0001420466,0.000597572,0.00003084673],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005824216,"about_ca_system_score_gemma":0.00003642738,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0009215906,"about_ca_topic_score_gemma":0.001522263,"domain_scores_codex":[0.9979593,0.0001185397,0.0008047355,0.0001710287,0.0005889952,0.0003574727],"domain_scores_gemma":[0.9983608,0.0002207259,0.0009828416,0.0002195759,0.0001981113,0.00001798095],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001424221,0.001043637,0.8861617,0.004127081,0.0001703082,0.001334626,0.006452111,0.0004601461,0.001424741,0.002640342,0.0009484351,0.09381258],"study_design_scores_gemma":[0.002022441,0.0000256578,0.9417755,0.001521603,0.00023944,0.0001888305,0.0209556,0.0003907326,0.00001085391,0.002219377,0.03025506,0.0003948835],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9705111,0.0003824552,0.00002991902,0.003553548,0.0004487861,0.0001623649,5.146603e-7,0.00002232782,0.02488901],"genre_scores_gemma":[0.9920989,0.00002241011,0.0003538991,0.006364769,0.001117746,0.000004919115,0.000001919388,0.00002343725,0.00001194312],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.0934177,"threshold_uncertainty_score":0.5945329,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01424032845525611,"score_gpt":0.2488488429296296,"score_spread":0.2346085144743735,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}