{"id":"W2170280500","doi":"10.1108/00242530910928915","title":"Mind the<i><b>gap</b></i>","year":2009,"lang":"en","type":"article","venue":"Library Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of British Columbia","funders":"","keywords":"Market orientation; Originality; Competence (human resources); Service (business); Marketing; Service provider; Value (mathematics); Business; Customer satisfaction; Qualitative research; Psychology; Sociology; Computer science; Social psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009521964,0.0002053387,0.0005458356,0.002127425,0.002138847,0.006736495,0.0008005706,0.001904373,0.01059611],"category_scores_gemma":[0.02725317,0.0001466462,0.0003284083,0.004428862,0.00638383,0.007228844,0.002277558,0.001182194,0.001195683],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002678563,"about_ca_system_score_gemma":0.004469286,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00424309,"about_ca_topic_score_gemma":0.00464859,"domain_scores_codex":[0.9951867,0.002616501,0.0004210633,0.0003939235,0.0009300655,0.0004517656],"domain_scores_gemma":[0.9391602,0.04187239,0.009516572,0.002056295,0.006033902,0.001360652],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0006765373,0.000498071,0.224188,0.01335765,0.0002288538,0.001228144,0.06065126,0.0004618091,0.004069614,0.1495178,0.06313309,0.4819892],"study_design_scores_gemma":[0.00005058197,0.0007454384,0.3516057,0.009282682,0.0002960138,0.00220329,0.3798092,0.0009725585,0.003544234,0.08344892,0.1678896,0.0001519214],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.5687492,0.07058597,0.009575097,0.2623429,0.002255963,0.0002551453,0.0008666779,0.0001138895,0.0852551],"genre_scores_gemma":[0.9679686,0.009032157,0.001460794,0.01851386,0.0006929227,0.0001059556,0.000103893,0.00002143271,0.002100363],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01059611,"threshold_uncertainty_score":0.05035752,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03763424413047198,"score_gpt":0.2549628146897418,"score_spread":0.2173285705592698,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}