{"id":"W2171151076","doi":"10.1108/09604521311312255","title":"The impact of call centre stressors on inbound and outbound call‐centre agent burnout","year":2013,"lang":"en","type":"article","venue":"Managing Service Quality","topic":"Job Satisfaction and Organizational Behavior","field":"Business, Management and Accounting","cited_by":49,"is_retracted":false,"has_abstract":true,"ca_institutions":"Carleton University","funders":"","keywords":"Call centre; Context (archaeology); Burnout; Emotional exhaustion; Stressor; Business; Marketing; Psychology; Computer science; Telecommunications","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0003219759,0.0002120395,0.0002093658,0.00009127511,0.0003656552,0.0005663807,0.0002310794,0.00005879615,0.0005261918],"category_scores_gemma":[0.00007270986,0.0001487477,0.00007747018,0.0003554722,0.00005737617,0.0004237182,0.0001686886,0.0001450779,0.0003591435],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00008394121,"about_ca_system_score_gemma":0.00002026286,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.04043563,"about_ca_topic_score_gemma":0.003420667,"domain_scores_codex":[0.9986387,0.00005174485,0.0003804302,0.0002766786,0.0003500727,0.0003023908],"domain_scores_gemma":[0.9989058,0.0001139932,0.0002635773,0.000335467,0.0003457181,0.00003540099],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00004058674,0.000130356,0.9702423,0.0002942083,0.00009997429,0.000002721802,0.0009440957,0.000310161,0.0002522967,0.01605114,0.00586543,0.005766681],"study_design_scores_gemma":[0.0004511708,0.000005295956,0.9913163,0.00005412647,0.00004219896,4.356494e-7,0.001887393,0.001090616,0.00002109762,0.001736744,0.003188126,0.0002065022],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9886062,0.00008454483,0.00001321118,0.008395647,0.0001858503,0.0003337268,0.00001172938,0.00007935035,0.002289729],"genre_scores_gemma":[0.9969771,0.00001623603,0.00001662286,0.001948755,0.0001556447,0.000004146083,0.00004473537,0.00002536778,0.0008113915],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.03701497,"threshold_uncertainty_score":0.9659542,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0201630993231499,"score_gpt":0.2818215529522957,"score_spread":0.2616584536291458,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}