{"id":"W2171622150","doi":"10.1111/j.1936-4490.2003.tb00303.x","title":"Critical Success Factors of CRM Technological Initiatives","year":2003,"lang":"fr","type":"article","venue":"Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":359,"is_retracted":false,"has_abstract":true,"ca_institutions":"Concordia University","funders":"","keywords":"Carr; Critical success factor; Management; Sociology; Knowledge management; Business; Business administration; Marketing; Computer science; Economics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":true,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005032853,0.0004005544,0.0003071984,0.00347532,0.001278769,0.003033581,0.000476376,0.0004276363,0.003809655],"category_scores_gemma":[0.04264115,0.0002097987,0.0003291715,0.003425582,0.00184098,0.0008014331,0.001552947,0.0007024177,0.000240985],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004521805,"about_ca_system_score_gemma":0.008614762,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.05945047,"about_ca_topic_score_gemma":0.05146939,"domain_scores_codex":[0.9934425,0.001560242,0.0005064119,0.0003267883,0.003341859,0.0008221272],"domain_scores_gemma":[0.914696,0.05140959,0.0137857,0.001759602,0.01466826,0.003680792],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001321046,0.0001173307,0.9371032,0.000135992,0.00009051842,0.0001662984,0.005318894,0.0008105817,0.0008306101,0.002306107,0.0004812047,0.05250723],"study_design_scores_gemma":[0.000007762527,0.0001701454,0.9846133,0.00007593886,0.00005627732,0.00008597618,0.009723572,0.001397367,0.001115087,0.000375569,0.002360469,0.00001859532],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9928464,0.0001076081,0.0006125463,0.0001678983,0.000003998366,0.00007750278,0.00009964812,0.00001314311,0.006071191],"genre_scores_gemma":[0.9989606,0.00006430114,0.0005335393,0.000008865635,0.000002857334,0.00002620368,0.00005507027,0.000002465102,0.0003460587],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.05945047,"threshold_uncertainty_score":0.1182089,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1303738635938526,"score_gpt":0.3438501323587763,"score_spread":0.2134762687649237,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}