{"id":"W2180761394","doi":"10.1509/jmkg.73.6.18","title":"When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance","year":2009,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":944,"is_retracted":false,"has_abstract":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Complaint; Moderation; Compensation (psychology); Social psychology; Psychology; Test (biology); Advertising; Customer satisfaction; Business; Marketing; Political science; Law","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004266518,0.0001599872,0.0002872288,0.0002169753,0.0001589708,0.0001471974,0.0001697554,0.00007206343,0.00004766495],"category_scores_gemma":[0.002947284,0.0001132154,0.00007170592,0.0002573802,0.0000572362,0.0006680961,0.0000723788,0.0004566126,0.00003477609],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002306986,"about_ca_system_score_gemma":0.00001499013,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00003165854,"about_ca_topic_score_gemma":0.00001326057,"domain_scores_codex":[0.9986207,0.0002089959,0.0005044385,0.0001469742,0.000328405,0.0001904349],"domain_scores_gemma":[0.9963186,0.002458117,0.0008803259,0.0001376959,0.00017988,0.00002533046],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.007036878,0.001418949,0.4767722,0.01804566,0.0007566885,0.0002859704,0.02318391,0.0005688971,0.02087755,0.01283461,0.06678631,0.3714323],"study_design_scores_gemma":[0.002102946,0.0001449783,0.9553272,0.004073303,0.0003793579,0.00004509353,0.001547461,0.001954423,0.0002021023,0.003997251,0.02974761,0.0004783133],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9851536,0.001115479,0.00001241152,0.003600638,0.0001636673,0.0001330635,5.053429e-7,0.00001254831,0.009808116],"genre_scores_gemma":[0.997574,0.00005953448,0.000303002,0.001049335,0.0006482785,5.097829e-7,7.635778e-7,0.00001345831,0.0003511742],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4785549,"threshold_uncertainty_score":0.4616791,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01015008955119977,"score_gpt":0.2308511775061027,"score_spread":0.2207010879549029,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}