{"id":"W2193187970","doi":"10.18806/tesl.v32i2.1210","title":"Using Critical Incidents to Understand ESL Student Satisfaction","year":2015,"lang":"en","type":"article","venue":"TESL Canada Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":5,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Likert scale; Quality (philosophy); Psychology; Exploratory research; Pedagogy; Social psychology; Sociology; Social science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009509129,0.0005534735,0.0003385433,0.005220108,0.002174699,0.003890147,0.0007969539,0.0007866293,0.002707943],"category_scores_gemma":[0.02885483,0.0002745507,0.0004819691,0.003437362,0.003250095,0.004111745,0.003296139,0.002030404,0.0003882324],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002331335,"about_ca_system_score_gemma":0.001677949,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001979473,"about_ca_topic_score_gemma":0.002078708,"domain_scores_codex":[0.9914643,0.005639186,0.0007357551,0.0003444728,0.001215411,0.000600867],"domain_scores_gemma":[0.9555945,0.02980954,0.006883196,0.001173174,0.005359504,0.001180027],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.0003687083,0.0009315906,0.2343364,0.00115172,0.00007264165,0.001349661,0.5763102,0.0008215364,0.003881818,0.01629292,0.004030374,0.1604524],"study_design_scores_gemma":[0.00002386233,0.0008145202,0.1324388,0.0006863391,0.00004048711,0.000794247,0.8251783,0.002087998,0.005494738,0.007753055,0.02459733,0.00009031583],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9539676,0.0005936775,0.02231369,0.002089275,0.0001072488,0.0005879081,0.0003559895,0.00009457494,0.0198901],"genre_scores_gemma":[0.9902355,0.0006116774,0.00658587,0.0003973523,0.00004584633,0.0004104143,0.0001379037,0.00002197012,0.00155349],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.009509129,"threshold_uncertainty_score":0.05028969,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1257784086460389,"score_gpt":0.3449636088326349,"score_spread":0.219185200186596,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}