{"id":"W2209382983","doi":"10.19030/jabr.v17i1.8148","title":"The Impact Of Relationship Satisfaction On Attributions, Emotions, And Behaviors Following Service Failure","year":2013,"lang":"en","type":"article","venue":"Journal of Applied Business Research (JABR)","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":57,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Northern British Columbia","funders":"","keywords":"Anger; Blame; Word of mouth; Attribution; Service quality; Service (business); Vulnerability (computing); Psychology; Marketing; Quality (philosophy); Business; Social psychology; Computer security","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003197628,0.000212078,0.0002975556,0.0006625036,0.0005926862,0.001236153,0.0002700131,0.0005073809,0.002980915],"category_scores_gemma":[0.02295701,0.0001581313,0.0005172165,0.000484625,0.0008243124,0.0004925987,0.00100237,0.001392561,0.0003179192],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0005281737,"about_ca_system_score_gemma":0.0005137853,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004333191,"about_ca_topic_score_gemma":0.004389518,"domain_scores_codex":[0.9977388,0.001138406,0.0001243879,0.0001159333,0.0005187552,0.0003637207],"domain_scores_gemma":[0.9752783,0.01255007,0.006428297,0.0009986156,0.001985042,0.002759691],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0006651797,0.0007863281,0.9657997,0.00003818396,0.0001937142,0.0001354643,0.00305719,0.0003478636,0.0009681299,0.0002583406,0.0002980509,0.02745172],"study_design_scores_gemma":[0.0000051641,0.0002830671,0.9976481,0.000007504441,0.00002731301,0.00005335601,0.001324218,0.0003024363,0.00009810836,0.0001004414,0.00014299,0.000007279424],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9979698,0.0001257716,0.0001891415,0.0001565444,0.0000133201,0.000008903861,0.00003957183,0.000005329358,0.00149162],"genre_scores_gemma":[0.9996449,0.00005109982,0.0000495799,0.00002569426,0.000006781182,0.000003920626,0.0000388486,0.000002403116,0.0001768166],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.004333191,"threshold_uncertainty_score":0.01691085,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05927166268467458,"score_gpt":0.3447836872318635,"score_spread":0.2855120245471889,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}