{"id":"W2241317048","doi":"","title":"THE BLURRED LINES OF RESPONSIBILITY IN AIR CARGO CUSTOMER SERVICE","year":2001,"lang":"en","type":"article","venue":"","topic":"Maritime Ports and Logistics","field":"Engineering","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service (business); Service provider; Marketing; Customer advocacy; Customer service; Customer Service Assurance; Service design; Service quality","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01661711,0.0003416126,0.0003644311,0.001610462,0.009772716,0.01343466,0.001802613,0.005473441,0.002846598],"category_scores_gemma":[0.0420083,0.0005685415,0.0003868782,0.002113475,0.03486337,0.01640516,0.008611753,0.009775974,0.0004224742],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01793746,"about_ca_system_score_gemma":0.0134138,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.05793668,"about_ca_topic_score_gemma":0.04045918,"domain_scores_codex":[0.9740155,0.01425529,0.0007197417,0.001385295,0.007069413,0.002554723],"domain_scores_gemma":[0.9676136,0.01551917,0.003767513,0.002251196,0.007572934,0.003275572],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.00007332581,0.00003456084,0.005301428,0.000095439,0.00001497019,0.0009380031,0.06360559,0.001261353,0.0003045288,0.8776371,0.01392632,0.03680737],"study_design_scores_gemma":[0.00006196121,0.000113707,0.01537489,0.0008131567,0.00002665668,0.001554558,0.09078496,0.004543779,0.0004862552,0.6825082,0.2035538,0.0001781362],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.3067374,0.01955321,0.06903498,0.3532453,0.001956315,0.0001217295,0.00008298663,0.0001405282,0.2491276],"genre_scores_gemma":[0.9834154,0.001829988,0.00301611,0.007761665,0.0003521886,0.0000285962,0.000009350914,0.00003111095,0.003555663],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.05793668,"threshold_uncertainty_score":0.130146,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01438131660792738,"score_gpt":0.2346650635155397,"score_spread":0.2202837469076123,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}