{"id":"W2241317048","doi":"","title":"THE BLURRED LINES OF RESPONSIBILITY IN AIR CARGO CUSTOMER SERVICE","year":2001,"lang":"en","type":"article","venue":"","topic":"Maritime Ports and Logistics","field":"Engineering","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service (business); Service provider; Marketing; Customer advocacy; Customer service; Customer Service Assurance; Service design; Service quality","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0002203799,0.00005665193,0.00008525543,0.00002630015,0.00001706039,0.000003716376,0.00008488545,0.00003699298,0.000139777],"category_scores_gemma":[0.00005690669,0.00003756658,0.00001791104,0.0001867744,0.00002095611,0.00002302606,0.00002001749,0.00006986853,0.00001773013],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00001328862,"about_ca_system_score_gemma":0.00001121537,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0005409493,"about_ca_topic_score_gemma":0.003643055,"domain_scores_codex":[0.9995556,0.00001505959,0.0001820573,0.00006165764,0.00006599354,0.0001196336],"domain_scores_gemma":[0.9995899,0.0001171738,0.00001114333,0.000211331,0.00004836242,0.00002213051],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0005324522,0.0004139832,0.516562,0.0008423824,0.0001464184,0.0001473328,0.002337231,0.3321919,0.004296657,0.02383986,0.03792938,0.08076042],"study_design_scores_gemma":[0.0006278125,0.00002406964,0.4174162,0.00003724567,0.0000156096,0.00001374744,0.0004616689,0.1805521,0.002586315,0.001664897,0.3962336,0.0003667763],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8027786,0.0002919913,0.0006390979,0.0006001573,0.0002691847,0.000155777,0.000007421524,0.0001424761,0.1951153],"genre_scores_gemma":[0.9982084,0.0000714568,0.000219217,0.0000660697,0.00002900385,0.000003486839,0.000001796086,0.000006963856,0.001393621],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3583042,"threshold_uncertainty_score":0.203291,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01438131660792738,"score_gpt":0.2346650635155397,"score_spread":0.2202837469076123,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}