{"id":"W2243579121","doi":"10.6844/ncku.2011.00208","title":"An Examination of Customer Retention in Mobile Telecommunications in the Canadian Context","year":2011,"lang":"zh","type":"dissertation","venue":"成功大學國際經營管理研究所碩士班學位論文","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Customer retention; Marketing; Mobile phone; Leverage (statistics); Service quality; Customer delight; Customer satisfaction; Context (archaeology); Service provider; Customer advocacy; Advertising; Service (business); Telecommunications; Engineering; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.003739512,0.0005178869,0.0006784141,0.002342431,0.0004670276,0.0003519218,0.001731541,0.00073438,0.001122065],"category_scores_gemma":[0.000140224,0.0005015667,0.0001987147,0.002525398,0.0001433596,0.001773464,0.00006494505,0.00109943,0.00055185],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002913435,"about_ca_system_score_gemma":0.000391364,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.7422792,"about_ca_topic_score_gemma":0.988049,"domain_scores_codex":[0.9960709,0.0005667057,0.001450751,0.0006404308,0.0006010685,0.0006701734],"domain_scores_gemma":[0.9965789,0.000168535,0.001055543,0.001449744,0.0006925008,0.00005471917],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.000640201,0.007822757,0.1593832,0.008841033,0.0003231067,0.0001047707,0.1943177,0.0005629245,0.000949493,0.2719088,0.002362659,0.3527834],"study_design_scores_gemma":[0.001135916,0.00007459944,0.879693,0.000812854,0.000226545,0.000002096053,0.08054082,0.001410129,0.00003511995,0.001281571,0.03397897,0.0008084331],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8214463,0.001205932,0.000002961815,0.0002422808,0.0006105651,0.001969316,0.00004614038,0.00003805606,0.1744385],"genre_scores_gemma":[0.9921752,0.0001996751,0.00003612876,0.001325841,0.0002022796,0.0004903304,0.004483646,0.00007162357,0.001015252],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7203097,"threshold_uncertainty_score":0.999791,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04090776860308514,"score_gpt":0.2850119479566535,"score_spread":0.2441041793535684,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}