{"id":"W2278479652","doi":"","title":"To Grow Profitably, Manage Customer Value, Not Customer Relationships","year":2003,"lang":"en","type":"article","venue":"The Journal of Bank Cost & Management Accounting","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer profitability; Business; Customer retention; Customer equity; Marketing; Shareholder value; Customer to customer; Customer lifetime value; Customer delight; Customer advocacy; Profitability index; Finance; Financial institution; Liberian dollar; Return on investment; Shareholder; Economics; Corporate governance; Microeconomics; Profit (economics); Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002185922,0.0007655542,0.0003735285,0.0007757421,0.002474668,0.01565394,0.001426865,0.004821011,0.04476972],"category_scores_gemma":[0.007689499,0.0002990447,0.0002362565,0.001243427,0.003923798,0.01409071,0.005426416,0.004965439,0.0394009],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001972308,"about_ca_system_score_gemma":0.004267509,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002595906,"about_ca_topic_score_gemma":0.004461125,"domain_scores_codex":[0.9973983,0.0005570807,0.00008276704,0.0002677185,0.001314517,0.0003796925],"domain_scores_gemma":[0.9935869,0.00130149,0.0006129121,0.0005785216,0.001521142,0.002398969],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00003919129,0.0001522987,0.002494756,0.0004192842,0.00003034592,0.000250572,0.001847031,0.0001601485,0.002842068,0.1034404,0.6134923,0.2748318],"study_design_scores_gemma":[0.000009616749,0.00005856193,0.001260945,0.0003677963,0.00001395308,0.0004646362,0.001869813,0.0001865998,0.0006718524,0.03131222,0.9637615,0.00002253962],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.01196065,0.02229224,0.01922983,0.3129656,0.009099239,0.0001402331,0.0003522194,0.001069329,0.6228907],"genre_scores_gemma":[0.1772412,0.03223588,0.02944642,0.2013059,0.007272725,0.0003063186,0.0007026955,0.001375295,0.5501136],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.04476972,"threshold_uncertainty_score":0.1497697,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03963168054499433,"score_gpt":0.2632219171969157,"score_spread":0.2235902366519214,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}