{"id":"W2281565025","doi":"10.12735/jbm.v4i4p39","title":"Service Customer's Active Role-Play and Its Impact on Customer Perceptions of Service Outcome","year":2015,"lang":"en","type":"article","venue":"Journal of Business & Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Outcome (game theory); Service (business); Customer advocacy; Process management; Perception; Customer retention; Marketing; Customer service; Service quality; Psychology; Mathematics; Neuroscience","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.001106672,0.0004217015,0.0007361902,0.001085692,0.000151655,0.000213614,0.0006048812,0.0001235805,0.0003650661],"category_scores_gemma":[0.00006172433,0.0003328473,0.0001830588,0.002250899,0.00003590312,0.002145185,0.0004110502,0.0003562288,0.0006054667],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001814414,"about_ca_system_score_gemma":0.0000659439,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001272845,"about_ca_topic_score_gemma":0.0003406391,"domain_scores_codex":[0.9972369,0.00005196779,0.0009878328,0.0003154325,0.0009891245,0.0004187074],"domain_scores_gemma":[0.9958075,0.00006115355,0.001212996,0.0003288077,0.002484169,0.0001053538],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.02310097,0.01653546,0.1780677,0.03706344,0.01227859,0.001653843,0.02707613,0.2578796,0.006823265,0.08121481,0.0887853,0.2695209],"study_design_scores_gemma":[0.005186691,0.00007592909,0.9039906,0.0006295678,0.00139934,0.00008206538,0.02168836,0.003068885,0.00004302842,0.001105257,0.06180747,0.0009227817],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9768739,0.0001423183,0.00005183118,0.007375408,0.000575038,0.0003919526,0.00001580516,0.00004780338,0.01452598],"genre_scores_gemma":[0.992831,0.00004475728,0.000133394,0.005987266,0.0007495673,0.000009787173,0.00001628314,0.00004988386,0.0001780799],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7259229,"threshold_uncertainty_score":0.9999124,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03699565430713775,"score_gpt":0.3039914932305248,"score_spread":0.2669958389233871,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}