{"id":"W2302244575","doi":"10.5539/res.v8n2p71","title":"Service Quality—Object of Business Excellence Measuring","year":2016,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"Vedecká Grantová Agentúra MŠVVaŠ SR a SAV","keywords":"Quality (philosophy); Service quality; Service (business); Excellence; Computer science; Object (grammar); Reliability (semiconductor); Quality management system; Process management; Quality function deployment; Knowledge management; Quality management; Marketing; Business; Artificial intelligence; New product development","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.009224449,0.000548634,0.0008015399,0.01031916,0.001005643,0.005854371,0.00114015,0.001301924,0.003443341],"category_scores_gemma":[0.01444459,0.000203401,0.0006370555,0.0128988,0.004758428,0.004651563,0.002875149,0.001041174,0.0008275972],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004177427,"about_ca_system_score_gemma":0.003846704,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002136349,"about_ca_topic_score_gemma":0.001214185,"domain_scores_codex":[0.9802541,0.007251538,0.002269402,0.00148831,0.008168393,0.0005681317],"domain_scores_gemma":[0.9858106,0.005010191,0.00287176,0.0008341759,0.004933109,0.0005400624],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0000828659,0.0001095453,0.02791175,0.004157858,0.0001786783,0.0001343325,0.002483624,0.001562,0.001515987,0.3893819,0.01133378,0.5611477],"study_design_scores_gemma":[0.00004125486,0.0008384868,0.1392258,0.007202267,0.000418728,0.001959696,0.01206451,0.01072345,0.006307452,0.2907496,0.5302593,0.0002095568],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.09588891,0.146148,0.3144802,0.01644681,0.002067481,0.00102562,0.001738819,0.0007419213,0.4214623],"genre_scores_gemma":[0.8690568,0.02993725,0.08482598,0.001648135,0.0007344644,0.0004293819,0.001119927,0.00009952159,0.01214847],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01031916,"threshold_uncertainty_score":0.04878414,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1414190948760324,"score_gpt":0.3219525928590405,"score_spread":0.1805334979830082,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}