{"id":"W2302244575","doi":"10.5539/res.v8n2p71","title":"Service Quality—Object of Business Excellence Measuring","year":2016,"lang":"en","type":"article","venue":"Review of European Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"Vedecká Grantová Agentúra MŠVVaŠ SR a SAV","keywords":"Quality (philosophy); Service quality; Service (business); Excellence; Computer science; Object (grammar); Reliability (semiconductor); Quality management system; Process management; Quality function deployment; Knowledge management; Quality management; Marketing; Business; Artificial intelligence; New product development","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002793163,0.0001915891,0.0006904697,0.00009466804,0.00008028118,0.00001280112,0.0004039138,0.00001393342,0.00008332086],"category_scores_gemma":[0.0009865474,0.0001201329,0.0001253787,0.0008450958,0.00009566789,0.0004915146,0.0005008344,0.00004799434,0.0003667318],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00001263943,"about_ca_system_score_gemma":0.00001330465,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0002307871,"about_ca_topic_score_gemma":0.00005782346,"domain_scores_codex":[0.9982014,0.000149744,0.0008400131,0.0002556136,0.0003612601,0.0001920186],"domain_scores_gemma":[0.997169,0.0001778368,0.0007528969,0.0004574318,0.001433554,0.00000924858],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"systematic_review","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001066693,0.0004347896,0.01877514,0.7231125,0.0008152462,0.00002326224,0.0008349051,0.000006651009,0.008691675,0.01751254,0.0164575,0.2132291],"study_design_scores_gemma":[0.001416413,0.00002528266,0.2312258,0.1793788,0.0007149235,0.000004088412,0.002194579,0.000003709528,0.0005971844,0.0005833725,0.5828163,0.001039565],"study_design_candidate":"systematic_review","study_design_consensus":null,"genre_codex":"review","genre_gemma":"empirical","genre_scores_codex":[0.2235522,0.6009834,0.0002677052,0.02178987,0.0009977911,0.000997,0.00002112377,0.0002858714,0.151105],"genre_scores_gemma":[0.7791499,0.2117829,0.0001378748,0.007597602,0.000850021,0.00001108039,0.000004407273,0.0000557218,0.0004104942],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.5663588,"threshold_uncertainty_score":0.4898879,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1414190948760324,"score_gpt":0.3219525928590405,"score_spread":0.1805334979830082,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}