{"id":"W2331016591","doi":"10.3917/riges.334.0041","title":"La relation client","year":2008,"lang":"fr","type":"article","venue":"Gestion","topic":"Social Sciences and Governance","field":"Social Sciences","cited_by":5,"is_retracted":false,"has_abstract":true,"ca_institutions":"Concordia University","funders":"","keywords":"Obligation; Humanities; Political science; Service (business); Relation (database); Philosophy; Business; Law; Computer science; Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002579872,0.0003710381,0.000523346,0.001607871,0.007145674,0.009576277,0.001167153,0.002377134,0.08280613],"category_scores_gemma":[0.007049238,0.0003229915,0.0002989817,0.002740204,0.009946828,0.006064155,0.005969421,0.00268712,0.0095417],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.007149853,"about_ca_system_score_gemma":0.009942804,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0158982,"about_ca_topic_score_gemma":0.01147931,"domain_scores_codex":[0.9938493,0.002656929,0.000257958,0.0008764663,0.001467772,0.0008915929],"domain_scores_gemma":[0.9951923,0.001591427,0.0005957609,0.0007678348,0.001064014,0.0007886192],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00003485779,0.00003536784,0.003329059,0.0001204885,0.000009835891,0.0005860762,0.03676514,0.0001030694,0.0005365039,0.9022527,0.02031773,0.03590911],"study_design_scores_gemma":[0.00002004523,0.00005063888,0.004125317,0.0003050988,0.00001704281,0.001729394,0.04520183,0.000520311,0.0007327541,0.1851069,0.76216,0.00003065995],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.04751505,0.001473196,0.01372275,0.02462259,0.0003296836,0.0001584369,0.0004151929,0.0002121102,0.9115511],"genre_scores_gemma":[0.6830399,0.001556547,0.003942431,0.002419272,0.0002249937,0.0002268591,0.0002570776,0.00009294337,0.30824],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.08280613,"threshold_uncertainty_score":0.2770141,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04190332841528083,"score_gpt":0.3006022743415005,"score_spread":0.2586989459262197,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}