{"id":"W2331016591","doi":"10.3917/riges.334.0041","title":"La relation client","year":2008,"lang":"fr","type":"article","venue":"Gestion","topic":"Social Sciences and Governance","field":"Social Sciences","cited_by":5,"is_retracted":false,"has_abstract":true,"ca_institutions":"Concordia University","funders":"","keywords":"Obligation; Humanities; Political science; Service (business); Relation (database); Philosophy; Business; Law; Computer science; Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000534124,0.00006208621,0.00006898848,0.0000139384,0.0005729735,0.00002122734,0.00009649976,0.0002093977,0.0003429893],"category_scores_gemma":[0.0002019787,0.00006662615,0.00005098482,0.0004377164,0.0006507494,0.0003428699,0.00001468888,0.0001489591,0.0005276245],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002069416,"about_ca_system_score_gemma":0.0001511891,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01351562,"about_ca_topic_score_gemma":0.001692738,"domain_scores_codex":[0.9988518,0.0002612448,0.0001200033,0.0001615429,0.0003852577,0.0002201708],"domain_scores_gemma":[0.999593,0.0001122161,0.000103524,0.0000659756,0.00004163085,0.00008364408],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00000878645,0.0001191657,0.07706722,0.000009989143,0.000006399219,0.00002609983,0.05277628,0.0003730441,0.00003491456,0.5887007,0.05557038,0.225307],"study_design_scores_gemma":[0.0000636768,0.00002216855,0.4608887,0.00003163901,0.000005540524,0.000005547242,0.000696906,0.000175691,0.00000409599,0.002436854,0.5356002,0.00006898841],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8147733,0.003724235,0.0005154954,0.07947971,0.003183467,0.000110546,0.000004533652,0.00004954334,0.09815923],"genre_scores_gemma":[0.9245281,0.003547578,0.0002248121,0.0001171372,0.0005967235,0.00000384648,0.000001617845,0.000003714953,0.07097643],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5862639,"threshold_uncertainty_score":0.9930534,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04190332841528083,"score_gpt":0.3006022743415005,"score_spread":0.2586989459262197,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}