{"id":"W2332368309","doi":"10.14783/od.v11i42.5000065506","title":"ŞEHİR İÇİ DENİZYOLU ULAŞIMINDA MÜŞTERİLERİN HİZMET ALGISI VE MEMNUNİYETİ: BİR UYGULAMA - CUSTOMER’S PERCEPTION OF SERVICE AND SATISFACTION IN MARITIME TRANSPORT IN THE CITY: AN APPLICATION","year":2014,"lang":"tr","type":"article","venue":"Öneri Dergisi","topic":"Public Administration and Governance","field":"Social Sciences","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"Yorkville University","funders":"","keywords":"Customer satisfaction; Business administration; Business; Service (business); Service quality; Psychology; Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000995073,0.0003595776,0.0003928671,0.0006974071,0.00089953,0.002296892,0.0003449596,0.0007001511,0.01339333],"category_scores_gemma":[0.002164555,0.0001837444,0.0008580373,0.001346486,0.0005517343,0.00125076,0.001055955,0.0009201791,0.001255689],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001641679,"about_ca_system_score_gemma":0.001515627,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.02252766,"about_ca_topic_score_gemma":0.02412361,"domain_scores_codex":[0.9994895,0.0001812166,0.00002954716,0.00005423557,0.000149621,0.00009577088],"domain_scores_gemma":[0.9989403,0.0004331543,0.0001059926,0.00003132337,0.0003463511,0.00014295],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001709511,0.001447288,0.5630478,0.001518163,0.0002903916,0.002217158,0.05635914,0.002304407,0.005252618,0.006640187,0.01105008,0.3481634],"study_design_scores_gemma":[0.0000491332,0.0009568178,0.820986,0.0004401704,0.0002544486,0.0006467359,0.1451723,0.006325975,0.002666291,0.002415665,0.01998111,0.0001054918],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9768696,0.001146694,0.001927142,0.00109082,0.00008364736,0.0001061244,0.0003567986,0.00004448069,0.01837468],"genre_scores_gemma":[0.9906543,0.001158811,0.001844565,0.0001235581,0.00002277381,0.00008673183,0.0002486275,0.00001232632,0.005848185],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02252766,"threshold_uncertainty_score":0.04480517,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01926341917834751,"score_gpt":0.2917786488880711,"score_spread":0.2725152297097236,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}