{"id":"W2333016293","doi":"10.1177/1938965514538587","title":"A Quarter-Century Focus on Improving Service Quality","year":2014,"lang":"en","type":"article","venue":"Cornell Hospitality Quarterly","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Reputation; Quarter (Canadian coin); Service quality; Service (business); Marketing; Public relations; Business; Service design; Political science; Service provider; Sociology; History; Social science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002392161,0.0005661743,0.0003031988,0.001426644,0.001440442,0.004144167,0.0006280204,0.003554642,0.01858056],"category_scores_gemma":[0.005130824,0.000152822,0.000390342,0.003413684,0.005513443,0.004643944,0.001926526,0.005960619,0.005806208],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004178647,"about_ca_system_score_gemma":0.003572479,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01022934,"about_ca_topic_score_gemma":0.01375935,"domain_scores_codex":[0.9971064,0.0008050115,0.0001511096,0.0002934171,0.001411438,0.0002327832],"domain_scores_gemma":[0.9964442,0.001321176,0.0002698071,0.0001848934,0.001475133,0.0003049325],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"observational","study_design_scores_codex":[0.0000393377,0.00003312269,0.0003965839,0.0009840345,0.00001694797,0.00006828958,0.001537826,0.0001453458,0.0007088046,0.1739945,0.697248,0.1248272],"study_design_scores_gemma":[0.000003878506,0.00001387581,0.000936095,0.0003844454,0.000003757922,0.00007421469,0.000389044,0.00002700293,0.0001034671,0.006629968,0.9914286,0.00000576851],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"review","genre_scores_codex":[0.002597221,0.2385831,0.003224067,0.4258969,0.03119261,0.00003752735,0.0002480377,0.0001781448,0.2980423],"genre_scores_gemma":[0.06026619,0.2532704,0.004738839,0.4036093,0.02888893,0.0001033083,0.0002574802,0.0003489291,0.2485167],"genre_candidate":"review","genre_consensus":null,"teacher_disagreement_score":0.01858056,"threshold_uncertainty_score":0.06215817,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01895164676130043,"score_gpt":0.2274113572520226,"score_spread":0.2084597104907221,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}