{"id":"W2337035621","doi":"10.5539/mas.v10n3p142","title":"Impact of Knowledge Management on Success of Customer Relationship Management (Staff, Leadership, Organizational Structure)","year":2016,"lang":"en","type":"article","venue":"Modern Applied Science","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Organizational commitment; Customer relationship management; Business; Structural equation modeling; Knowledge management; Organizational performance; Business administration; Psychology; Marketing; Mathematics; Computer science; Statistics; Social psychology","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0005914599,0.000203295,0.0002194992,0.0007118083,0.0002258717,0.00007637073,0.0007947684,0.0000549508,0.0003969343],"category_scores_gemma":[0.00002225252,0.000143707,0.00007108015,0.001960048,0.0003995455,0.0005969209,0.0003143272,0.00008048554,0.0002376687],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001285376,"about_ca_system_score_gemma":0.00004564135,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00003540083,"about_ca_topic_score_gemma":0.00003176075,"domain_scores_codex":[0.998001,0.00001038356,0.0003875673,0.0004778916,0.000748251,0.0003748807],"domain_scores_gemma":[0.9988731,0.00006240313,0.000304949,0.0004928563,0.0002366336,0.00003004456],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.0001417291,0.0004211243,0.04394303,0.0007466684,0.00007573384,0.000001848026,0.0004815405,0.0008224999,0.01721082,0.9194095,0.0004688114,0.01627676],"study_design_scores_gemma":[0.002659606,0.00004775162,0.931176,0.0003589153,0.0001762635,0.000001091879,0.001098449,0.00505908,0.003368807,0.05400882,0.00120664,0.0008385777],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8108,0.00002282717,0.01092861,0.0002588435,0.0002043194,0.0005938956,0.0000191018,0.00009559387,0.1770769],"genre_scores_gemma":[0.9989409,0.000002554076,0.0002670367,0.0001244826,0.00009147904,0.00001091569,0.000009723373,0.00002063044,0.00053223],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.887233,"threshold_uncertainty_score":0.58602,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04365573520065114,"score_gpt":0.2797259598357105,"score_spread":0.2360702246350593,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}