{"id":"W2337462581","doi":"10.5539/ijms.v8n2p46","title":"Exploration of Customer Compliant Behavior toward Asain Full-Service Restaurants","year":2016,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":32,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Complaint; Business; Marketing; Service (business); Service quality; Customer satisfaction; Quality (philosophy); Advertising; Sample (material); Catering industry; Productivity; Compensation (psychology); Psychology; Law; Economics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002736016,0.0001414628,0.0003007859,0.0003428197,0.00007042442,0.00006664307,0.000460362,0.00003894959,0.000138018],"category_scores_gemma":[0.001242753,0.00009552974,0.0001247595,0.0002046667,0.00006527768,0.001531966,0.0002215648,0.0001031469,0.00006514284],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00007177509,"about_ca_system_score_gemma":0.00002451549,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00009272037,"about_ca_topic_score_gemma":0.0001507734,"domain_scores_codex":[0.9981283,0.00008465276,0.0007733068,0.0001335902,0.0007283231,0.0001518126],"domain_scores_gemma":[0.9954705,0.0005267257,0.001123801,0.0001047007,0.00276139,0.00001290166],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.02068568,0.002698996,0.3990702,0.003264122,0.006044742,0.0007946168,0.008926484,0.00040118,0.07799337,0.01320884,0.08074843,0.3861633],"study_design_scores_gemma":[0.008544954,0.0001460369,0.7998127,0.00791207,0.0008867852,0.0001469192,0.03096379,0.0002800969,0.001526652,0.004611908,0.1439794,0.001188697],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9731235,0.0004423727,0.0004109339,0.02225486,0.002096673,0.0001094053,0.000009613411,0.00002555084,0.001527101],"genre_scores_gemma":[0.997148,0.0002631166,0.0003081537,0.0009322452,0.001226388,0.000006392017,0.00000244478,0.00001420906,0.00009905666],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4007424,"threshold_uncertainty_score":0.389559,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1102090261171413,"score_gpt":0.3429754840278855,"score_spread":0.2327664579107442,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}