{"id":"W2340092431","doi":"","title":"CRM in Banking Sector with special reference to New Age Banks","year":2013,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Business Strategy and Innovation","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Computer science; Function (biology); Phone; Customer intelligence; Product (mathematics); Service (business); Marketing; Customer relationship management; Customer to customer; Order (exchange); Customer retention; Consumer behaviour; Demographics; Customer service; Data science; Business; Service quality; Finance","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001117126,0.0005616305,0.0005790093,0.002853591,0.001127266,0.005771251,0.001062985,0.003224629,0.02642087],"category_scores_gemma":[0.002522069,0.000360473,0.0004002612,0.008166142,0.001396821,0.006874164,0.002368998,0.003660544,0.01476294],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001467126,"about_ca_system_score_gemma":0.001254297,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001781592,"about_ca_topic_score_gemma":0.001978783,"domain_scores_codex":[0.9985558,0.0003278959,0.0001254877,0.0002855822,0.0005481314,0.000157025],"domain_scores_gemma":[0.997973,0.000742486,0.0003002458,0.0001618628,0.0005822864,0.0002400656],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.00004604493,0.00008735152,0.00159831,0.001671674,0.00001801095,0.0007249867,0.0009301418,0.001051997,0.001579764,0.07865264,0.4561211,0.457518],"study_design_scores_gemma":[0.000005695904,0.00005210315,0.003327083,0.001240028,0.000009979763,0.001769166,0.0005588506,0.00124209,0.0004061823,0.01793093,0.9734264,0.00003153472],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"review","genre_gemma":"empirical","genre_scores_codex":[0.008161632,0.484305,0.0376511,0.07973255,0.01725177,0.0003150622,0.001100098,0.002122193,0.3693606],"genre_scores_gemma":[0.09664408,0.5420641,0.0455449,0.03078624,0.03646259,0.0003589385,0.001774073,0.0009096508,0.2454554],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.02642087,"threshold_uncertainty_score":0.0883866,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03282929942720346,"score_gpt":0.2303900993330565,"score_spread":0.1975607999058531,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}