{"id":"W2340092431","doi":"","title":"CRM in Banking Sector with special reference to New Age Banks","year":2013,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Business Strategy and Innovation","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Computer science; Function (biology); Phone; Customer intelligence; Product (mathematics); Service (business); Marketing; Customer relationship management; Customer to customer; Order (exchange); Customer retention; Consumer behaviour; Demographics; Customer service; Data science; Business; Service quality; Finance","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0004215519,0.0001307314,0.0001869696,0.0002253754,0.00006271638,0.0003407904,0.0003034349,0.00004426532,0.0008375053],"category_scores_gemma":[0.00003052906,0.0000799898,0.00001980598,0.0004042445,0.00003485535,0.0008541715,0.0000916128,0.0003460296,0.00004391698],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002306209,"about_ca_system_score_gemma":0.00002033619,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00254158,"about_ca_topic_score_gemma":0.0005056588,"domain_scores_codex":[0.9992005,0.00001885042,0.0003316798,0.00009014754,0.0001843204,0.0001744849],"domain_scores_gemma":[0.9993643,0.00004846734,0.0002828509,0.0001090123,0.0001821893,0.0000132437],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.002105301,0.0003689593,0.1558782,0.0004035101,0.000265323,0.000139644,0.007757397,0.00157539,0.00495774,0.2184541,0.1320527,0.4760417],"study_design_scores_gemma":[0.002272499,0.0002718907,0.8592583,0.002206106,0.0001002363,0.0001701922,0.001400056,0.001075021,0.0002203769,0.02858076,0.1038101,0.0006344452],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9582117,0.00004719332,0.001622162,0.00323194,0.0002050908,0.0001062361,1.219798e-7,0.0000109703,0.03656461],"genre_scores_gemma":[0.9948429,0.000009716198,0.0001642155,0.003055674,0.001547485,0.000001351763,0.000001449561,0.00001284595,0.000364389],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7033802,"threshold_uncertainty_score":0.9170097,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03282929942720346,"score_gpt":0.2303900993330565,"score_spread":0.1975607999058531,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}