{"id":"W2344964650","doi":"","title":"An Empirical Investigation of Internet Banking Service Quality,Corporate Image and the Impact on Customer Satisfaction; WithSpecial Reference to Sri Lankan Banking Sector","year":2014,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; The Internet; Service quality; Marketing; Competition (biology); Quality (philosophy); Service (business); Retail banking; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001269769,0.0002255851,0.0002426091,0.001248175,0.0007501131,0.001622362,0.0003589234,0.0004331471,0.004678777],"category_scores_gemma":[0.003962417,0.0001815236,0.000518597,0.001840491,0.001034655,0.0008418791,0.0009819785,0.00122257,0.000423771],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000959628,"about_ca_system_score_gemma":0.001473085,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00904347,"about_ca_topic_score_gemma":0.01046012,"domain_scores_codex":[0.9990236,0.0003962308,0.00006384469,0.0000641021,0.0002261383,0.0002261745],"domain_scores_gemma":[0.9918093,0.003902815,0.002041723,0.000207699,0.001012508,0.001025834],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00007696242,0.0004201769,0.9889375,0.00004453618,0.00005310247,0.0001956474,0.002236516,0.000108303,0.0001708729,0.0008895018,0.0002855762,0.006581351],"study_design_scores_gemma":[0.000004831367,0.0002230054,0.9891249,0.00003914712,0.00004617433,0.0001081444,0.008998051,0.0006747374,0.0001666469,0.0001245361,0.0004827869,0.000007025053],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9971235,0.00007370579,0.00004423446,0.0001108018,0.000002675644,0.0000108891,0.00005141785,0.000001264039,0.002581446],"genre_scores_gemma":[0.9994618,0.00007338911,0.0000521745,0.00002698501,0.000004207726,0.000009055058,0.00006865308,6.758866e-7,0.0003031365],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00904347,"threshold_uncertainty_score":0.01798165,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.06248094279619253,"score_gpt":0.3154747752077282,"score_spread":0.2529938324115357,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}