{"id":"W2376681539","doi":"","title":"Quality Design and Control for Service","year":2007,"lang":"en","type":"article","venue":"Electronics Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Discovery Air (Canada)","funders":"","keywords":"Quality (philosophy); Control (management); Business; Process management; Risk analysis (engineering); Computer science; Engineering","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002981988,0.0005951325,0.0005421083,0.0007050766,0.0006803258,0.002438139,0.000940648,0.001053668,0.002553709],"category_scores_gemma":[0.005428678,0.0002556281,0.0006112566,0.0006188561,0.002699708,0.002233862,0.001202318,0.001643093,0.0004570653],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002653785,"about_ca_system_score_gemma":0.001533084,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003135159,"about_ca_topic_score_gemma":0.001209624,"domain_scores_codex":[0.9957106,0.001023633,0.0002057087,0.0008034577,0.001953721,0.0003028625],"domain_scores_gemma":[0.9976756,0.0006826527,0.0002759992,0.0003531812,0.0008983635,0.0001141315],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00009540014,0.00004882558,0.0004377334,0.0001731186,0.00002951592,0.00003925402,0.0002786915,0.02862937,0.004995326,0.8666697,0.002777267,0.09582572],"study_design_scores_gemma":[0.0001582673,0.0005005617,0.001094258,0.0001213109,0.00008680608,0.000172764,0.0001632986,0.2832076,0.01388426,0.6243448,0.07618117,0.00008503225],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"methods","genre_scores_codex":[0.00301142,0.0007333627,0.9805939,0.0007592215,0.0001780082,0.00004326531,0.00001548302,0.0002025741,0.01446277],"genre_scores_gemma":[0.7732484,0.001758346,0.2068506,0.001271264,0.00078719,0.0002601915,0.00007607993,0.000203196,0.01554469],"genre_candidate":"methods","genre_consensus":"methods","teacher_disagreement_score":0.003135159,"threshold_uncertainty_score":0.01925468,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05032399446567117,"score_gpt":0.3186084129592844,"score_spread":0.2682844184936133,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}