{"id":"W2376681539","doi":"","title":"Quality Design and Control for Service","year":2007,"lang":"en","type":"article","venue":"Electronics Quality","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Discovery Air (Canada)","funders":"","keywords":"Quality (philosophy); Control (management); Business; Process management; Risk analysis (engineering); Computer science; Engineering","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.01218107,0.0002577521,0.0004217988,0.0001171491,0.0003615027,0.0002065913,0.0002876052,0.0001642742,0.00004900625],"category_scores_gemma":[0.0003428434,0.0002584351,0.0001089849,0.0004737132,0.00004751994,0.0006361929,0.00007357224,0.0002557858,0.00006901038],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00008279335,"about_ca_system_score_gemma":0.00007043894,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001501673,"about_ca_topic_score_gemma":0.003650143,"domain_scores_codex":[0.9975737,0.0001054069,0.0007061458,0.00047916,0.000336715,0.0007988211],"domain_scores_gemma":[0.9977805,0.0009900688,0.000385287,0.0003958282,0.0004080653,0.00004022222],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.002349847,0.0003716107,0.01019076,0.001779399,0.0001768902,0.000002413934,0.0003587403,0.00009544159,0.006784797,0.9544544,0.001498153,0.02193751],"study_design_scores_gemma":[0.01137546,0.0001527866,0.2082073,0.00005640893,0.0003167453,0.000005886477,0.001366228,0.007768536,0.002003175,0.307282,0.4592597,0.002205769],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.5047458,0.001058738,0.4806322,0.007723999,0.000317938,0.001474563,0.00001586066,0.0003959225,0.003634942],"genre_scores_gemma":[0.9755037,0.00001159466,0.001239977,0.02225248,0.0007615147,0.00004257308,0.00004140641,0.00003496475,0.0001117737],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.6471724,"threshold_uncertainty_score":0.9999868,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05032399446567117,"score_gpt":0.3186084129592844,"score_spread":0.2682844184936133,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}