{"id":"W2403062836","doi":"10.1007/978-3-319-20606-6_4","title":"Guiding Customer Business Transformation","year":2015,"lang":"en","type":"book-chapter","venue":"","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":false,"ca_institutions":"Kellogg's (Canada)","funders":"","keywords":"Customer to customer; Business; Customer advocacy; Customer retention; Customer intelligence; Business transformation; Marketing; Voice of the customer; Customer lifetime value; Customer equity; New business development; Business model; Process management; Electronic business; Business relationship management; Service quality; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001012998,0.0007913592,0.0003102595,0.0007231533,0.001995243,0.009179336,0.001000937,0.002265638,0.0279015],"category_scores_gemma":[0.00151122,0.0003021928,0.0002658014,0.001251529,0.003100758,0.006524307,0.003361914,0.004147132,0.01237318],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003282437,"about_ca_system_score_gemma":0.004363699,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003939016,"about_ca_topic_score_gemma":0.006692842,"domain_scores_codex":[0.9988497,0.0003560956,0.00001762139,0.0001110603,0.0004546915,0.0002107313],"domain_scores_gemma":[0.9996568,0.0000976751,0.00001576246,0.0000497017,0.0001045115,0.00007552903],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00001199737,0.00004842266,0.0001143817,0.00007752144,0.000003918921,0.00008273478,0.002516399,0.0004969551,0.0006655028,0.6953447,0.1474644,0.153173],"study_design_scores_gemma":[0.000004041174,0.00001368273,0.0001326648,0.0001480792,0.000003426284,0.0000945401,0.002163652,0.001259391,0.0007049607,0.1376536,0.8578122,0.000009811812],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"other","genre_scores_codex":[0.003201565,0.004044283,0.0191354,0.009114149,0.0008566773,0.00004897877,0.00003019726,0.0003211058,0.9632477],"genre_scores_gemma":[0.1424033,0.009229356,0.01549768,0.005416779,0.0004082719,0.000127482,0.0001516452,0.0005842007,0.8261813],"genre_candidate":"other","genre_consensus":"other","teacher_disagreement_score":0.0279015,"threshold_uncertainty_score":0.0933398,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.08985426868594458,"score_gpt":0.2449431245769402,"score_spread":0.1550888558909956,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}