{"id":"W2461229409","doi":"10.2139/ssrn.2716189","title":"Customer Satisfaction, Cost Behavior and Future Performance","year":2015,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":false,"ca_institutions":"University of Calgary","funders":"","keywords":"Resource (disambiguation); Customer satisfaction; Business; Proxy (statistics); Marketing; Customer retention; Value (mathematics); Industrial organization; Microeconomics; Economics; Computer science; Service quality; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001219153,0.0002804227,0.0002683864,0.001204182,0.0005163749,0.002346697,0.0003895262,0.001488446,0.006937685],"category_scores_gemma":[0.007608444,0.000231604,0.0006642539,0.001540123,0.000538607,0.001109039,0.0005384863,0.001477296,0.0008252642],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0007624519,"about_ca_system_score_gemma":0.0006875743,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007523601,"about_ca_topic_score_gemma":0.01068866,"domain_scores_codex":[0.9993029,0.0002575718,0.00005968486,0.00005690554,0.0001906283,0.0001323663],"domain_scores_gemma":[0.9900061,0.004543909,0.002147524,0.000324232,0.000945867,0.00203227],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0003029974,0.0006035448,0.988122,0.00001909054,0.00012935,0.00008212139,0.0002793993,0.0007236334,0.0001702616,0.0008431325,0.0003649589,0.008359515],"study_design_scores_gemma":[0.000005907831,0.0002219658,0.9961019,0.00001023385,0.00006023459,0.0001003635,0.0005201664,0.001925516,0.00006572024,0.0006535625,0.0003218287,0.00001263994],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9936307,0.0003270407,0.0002018126,0.0002162557,0.00001422145,0.000007230701,0.0001653833,0.000006658738,0.005430707],"genre_scores_gemma":[0.9984465,0.0001051034,0.00007221235,0.00003359042,0.00001695528,0.000005344642,0.0001678669,0.00000389235,0.001148554],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.007523601,"threshold_uncertainty_score":0.02320886,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01773936487348135,"score_gpt":0.2471889717634838,"score_spread":0.2294496068900025,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}